Complaint Review: Turbo Clean Pro

I have a 22 email thread starting on May 3,2019 confirming my purchase of a Turbo Clean Pro until last month when they stopped responding. 

My emails: 

Will someone please respond to me. I ordered this in May. I dont have money to just throw away. Please send me a refund for the product that I paid for and never received. I am no longer interested in your product and I will continue to email until I get some sort of response or refund. This is crazy. Just refund my money!! 

 Their Response:

Lester Smith (Turbo Clean Pro)

Aug 12, 11:51 PDT

Hi Tina,

We understand your frustration. Allow me to explain that due to the overwhelming response from customers across the globe, we are experiencing a little shortage of supply.

We sincerely apologize for this ongoing delay, and trust that we are doing our best to cater your order. We realize that we still need an extended period to fulfill orders because of our backlogged packing site. We also ought to realize that our item distribution come in batches, and expected delays would occur.

At the moment we could not provide you an exact date of shipping and delivery. However, the bottom line here is, we will definitely and ultimately have the goods shipped successfully. We would then provide you a tracking number, which you can use to track your package online soon. If you're prepared to wait a little longer, we'd be very grateful for your patience.

Regards,
Lester Smith
Customer Service
Turbo Clean Pro

This was ongoing for months...