Complaint Review: turbotax card columbus bank and trust

just dont use this company ,a very unfair act by columbus bank and trust,they say its safer than cash,yet, the people u have to protect your money from are the ones who say its safer.
 i recently did my taxes and used the option of the turbotax card.long story shorter.
i went to an atm to withdraw 1300 dollars,however i do understand that this is above the limit.so the atm says that it was too much than can be transacted so i reduced the amount to 500 dollars.it worked fine did it again it said to remove my card and take my reciept.no card was returned to me .in fact it keeped it and shreeded it,do to columbus bank and trust sending a lost/stolen code to the atm.now no card no cash and there sitting on over 1,200 dollars of my money which was to go toward a vacation in which the vacatin home,that we rented just a few days before.now no gas money to get there and back,no food money,no entertainment, and 5 heart broken children,no oil change.
 so i called the bank that owns the atm (first federal bank),they said nothing they can do it is immediately destroyed upon code entry.went home to contact columbus bank to find that i was even more digraced to be hung up on over 5 times having to reenter acct info each time,ask for a supervisor i found i was hung up on again.finally 1 and a half hours later get no help from supervisor who states nothing they can do but send another card,treating me the whole time like it was my fault.keep saying they would call me back,even after i told them i know better than that.exspesially after being hung up on so many times ,even when i asked for a supervisor, they kept trying to blame the atm which is currently working fine according to first fed.,then they tried to blame turbo tax,which is bs.first fed stated when the card in in the atm they sent it a code to have it retained and destroyed.the are very rude and do not care about the customer.i even asked to have the funds transfered to another greendot i already have and they would not do it.currently waiting on return call for 3 hours ,and it was to be within,a total of three different supervisors were supose to call me back to no avail.under contract of term and aggrement it states,our liability for failing to make tranfers.if we do not complete a transaction to or from the card on time or in the correct amount according to our agreement with you,we may be liable for your loses or damages.

i did not call this card in stolen or lost it was all done from the confines of the bank(columbus).i am not at fault,they are at fault,and i shall seek legal action.they are drawing intrest on the money,and didnt like the faxct that im trying to spend it to do my part of the stimulus money that our president had set for the working class,but these terrorist want to hold that hostage.so now no vacation i lose the beach home for the week.theres 4000 dollars.  your money is not safe on plastic,your money is controlled by bankers and terrorist,who will decide when and where you will spend that cash.we are controlled by these people,our government is controlled by the same people.its sad that we have all gave our life savings to these people to protect but it needs to be protected from them. thats right it can happen all at once and we are all broke just enter a code .what will u do when this happens to u. u going to let them get away with telling you its theres till there ready to let u have it ,tough @$#%,starve and die and to hell with the kids.
tomorrow i plan on removing all my money from the bank (personal bank)and my husbands card soon to arrive this is going to be interesting.never trust the plastic fad.its just another way of control. ive read just about everyones complaint on this company and also a lot of dummies who try to justify it ,well justify u not being able to funds that are prepaid not a credit ,not a loan, but money u put on a card so its there when u need it.thay claimed three days to fed ex then claimed 5-8 days ,then claimed 5-8 days to fed ex a check. but no we will not tranfer the funds,attempted to pay pal to another card only do not have the csc code. I JUST WANTED A MUCH DESERVED VACATION FOR MY CHILDREN.*********PEOPLE PLEASE BEWARE**************