Complaint Review: Turbotax

It is very disconcerting how I trusted Intuit’s TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug.  It even has been written about extensively online.  When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn’t deny what I encountered.  These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software. 

Besides losing a lot of money due to Turbotax’s buggy software, earlier this year I had a Turbotax software issue. I needed a license code for my current version which I had never needed in the 20 years I have used the software prior to this and when I googled for Turbotax help, I found a phone number which turned out to be spammers from India who claimed I had a virus. We could hear others in the background with the same issue. We were advised to buy a fire wall for 159.00. We were suspicious and installed our own firewall which found nothing. We ended up writing Turbotax about this and ended up on a call where we included a security team member from Intuit/TurboTax where on the call.  The security team member seemed shocked about what we found and told us we should alert the FTC which we did.  I hope for the sake of TurboTax users what we found has been resolved.