Complaint Review: TURO - FRAUDULENT DOUBLE DIPPING INSURANCE SCAM - Liberty Mutual

We were nervous about signing up our cars on Turo, but were assured by two different reps that if there should be an accident by a renter (an accident that is not our fault), the renter would be responsible for 100% of the repairs.

This may be the case, but when an accident did occur and the driver admitted to it (we have a $2300 estimate), Turo stated that the claim would go on our basic policy (that we were required to purchase), which covers only 20% of the damage cost.

After asking many times why the renter's policy is not covering, they stated that she has the same policy as we do and if we want to re-coup our out of pocket costs, we'd need to take the renter to small claims court. Therefore, they double insured the car and also failed to fully explain to me that even if the RENTER crashes the car, I would need to cover 80% of the repair (which is based on what Turo thinks the damage is).

Turo mailed out a check to us for $100 and said there opinion is that the damage is $500, and 20% of that is $100, case closed.  Also, there is no option for us "OPT OUT" of their insurance - we are required to have it, BUT, the driver is also required to purchase the insurance unless they provide their own insurance.

And if they provide their own insurance, Turo still charges us a 5% fee for a protection plan that has a $3750 deductible. This practice double dips on fees and only protects the renter from going out of pocket. This practice is astonishing and we're shocked and upset that a company would operate this way. Please help!