Complaint Review: Turo

This is the worst service ever and will be forwarding to my lawyers as well as will be filing reports with Ripoff Report, BBB and State of California besides a potential lawsuit if we are not refunded immediately. We Rented the car that had over 88,000 miles on it and is only 2 years old.

Obviously there are no standards for renting a car to someone as Turo has proven here. I had a really nice trip planned for my girlfriends birthday and now the trip was ruined partially because of the bad car I rented. I used this service as I heard so many good things. 
 

We picked up the car the night before to make sure we can get an early start to our day. About 100 miles into the trip the passenger rear tire blew out and we were stuck in the middle of nowhere with no service or stations. We were able to get 5 miles to the first service station. We then called the host as well as Turo to file a claim. The host had the service station put the spare on which we paid for and she paid us back the $20. We were then told by the service guy at gas station the the other tires looked bad too and said we should have had them changed before leaving LA but had no choice as we rented car from your company.

We then continued on though at 40mph in the middle of nowhere. Once we got to Palm Springs we were told that we are crazy for driving on the highway in the desert on a spare tire. I then called the owner and she agreed kindly to get a new tire on the car as no way we can drive back to LA on a spare tire. We then had the tire changed though our 1st day of trip was screwed as we planned to do activities we had to cancel as we were in an unsafe car.

Now we have the new tire and the tire shop people tell us that all the tires should be changed and that each tire was a completely different tire which also not safe but we again had no choice. Now today we are on our way back to LA with plans to stop other places to relax along the way back and the tire light comes on again.

We immediately get off the freeway and pull into a service station to be told yet again that the tires tread is very bad and that we should drive back very slow and we did. We are now safely back in LA and wish I never rented this car as our trip was ruined by constant car problems. I rented this car as my car is older and wanted a safe car and my car would have been safer.

I want a full refund or I will be forced to file a lawsuit as well as reports with every business and transportation agencies in the state of California. I will be sure to share this horrible company with our 100K followers on social media as nobody should use this service. To top it off I call Turo customer service and spoke to 9 different people in 5 different departments all telling us different stuff. I am not happy and want a response from someone based in the US and that is a manager. This is not ok the way your service treats customers. Not okay at all.