Complaint Review: Tutor Vista Online Tutoring

TutorVista sounds great, but you are dealing with people from around the world.  Their English is poor, so you communicate strictly through a chat style environment.

What really bothers me is that if you try a trial period (one week for $79), then they automatically renew this for 3 months for $199 automatically without your approval.  I am sure this is buried somewhere in the "I accept" crap.  Basically if you dont continue after the trial, you have to wait find this out via your credit card statement.  I protested the charge via PayPal and got an email as follows:

================================================================

Dear Customer,

I understand that you would like to cancel your account with TutorVista.To cancel the account get in touch with us through
Customer Care chat .

Leaving a voice mail, sending an email will NOT lead to a cancellation of your account.

For further information feel free to get in touch with us through
Customer Care chat or email us at care@tutorvista.com.

Thanking You,
Suraj
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They charge you without your knowledge and then make it very hard to get a credit back since they will not accept email of telephone messages.  I called their 866-617-6020 and man speaking poor English told me that I should have cancelled the charge within 3 days (how was I supposed to know), and that I would have to go online, go to customer care / chat, and then someone would disuss a partial refund.

This is crap, dont use this.