Complaint Review: Tvboxset.com

After sending a rather scathing accusatory email to Mr Jeff, I recieved the following e-mail back from him. I also attach my reply to Mr Jeff. Mr Jeff's e-mail follows the one I sent back to him.


Considering all the bad reports about yourselves, reason says to go with the
majority, and in this case, majority seems to rule.

If you were a perfectly normal company with the utmost decency of intentions in truly helping your customers, why then are only a handful of them getting any sort of a response from you? Why are the ones that had actually gotten
their goods from you received poor quality merchandise? Why are all their tracking numbers bogus? I think these are perfectly valid questions and based on my own research have chosen to report your company to the
appropriate people.

As for something potentially going wrong with my order, every company I've ever ordered from, whether they be small or huge, email their customers detailing what the problem was/is and what they are doing to resolve it.
Not wait until they are contacted by the customer and so-on. So forgive me for having no faith in you whatsoever. And I feel I am perfectly justified in demanding a refund here. Again, every company I've ever dealt with has
bent over backward to ensure customer satisfaction, even when they're faced
with not-nice emails from angry customers and will do anything and everything to appease them. You don't seem to give a hoot. Fine by me. I want my money back.

As for my son. Clearly you know nothing about Autism. Granted, I shouldn't have told him we were buying these dvd's for him, so shame on me for that but I thought he would actually get them, but he is now in a very bad state
because of your lack of customer service and communication of whatever 'problems' you are having with distribution and dispatch and. Due to your inability to keep your customers abreast of any problems you are/were having, I couldn't give an explanation to him and it is that as well as the knowledge that he will not be getting these dvd's now that has got him
stimming and upset. And my offer to send you his medical diagnosis was simply a statement should you have gotten petty with me and perhaps
challenged me that I was making it up in order to either secure free goods or get money.

I make no apologies for being rude. It is you who should apologise. I want my money back.
----- Original Message -----
From:
To: "Amy"
Sent: Thursday, August 23, 2007 1:08 AM
Subject: Re: Beatles Cartoons


So before accusing us of being scam artist and fraudulent , did you consider that something might have gone wrong with your order ? Assuming
we are defrauding you and since you already took all the steps to report us , why would you assume we would care or do anything for you , that would make us stupid criminals right.

Who told you that we think you are lying about your son?

why would you send your sons medical report to people that are fraudulent ?

so i will totally ignore your disgusting email , and if you wish to write back to resolve your problem you will have to address your email in a
different way ,with better words, and an apologies for being so rude, mean and classless, i was only trying to help when i read your report,

until then....

How dare you.

Jeff Tabares

Hello Mrs, im writing in response of your complaint , please email me back to figure out the status of your order and reassure you that you have not been defrauded as you believe , i would need your name and order number and i will find a quick solution to this issue

Thank you

Jeff Tabares

resolutions@tvboxset.com