TVBoxSet - SXR(x) Charged for goods, but never shipped them ripoff Internet
Ordered several sets of TV shows on DVD in early June. Discovered after placing order that items would not be shipped before I was to go out of town. Cancelled order - no problem with company.
Returned to town and placed new order begining of July. Was E-mailed tracking numbers for Canada Post. 3 weeks later and Canada Post has not received the items to ship. Only contact to copany is a form page on their website. No reply to repeated requests for information. Have filed greivence with my credit Card company, who will reverse charges and give SXRx.ca a chance to dispute my claim.
Really saddens me, as the products sound very appealling anfd I would like to get them.
7dave7
Kelowna, British Columbia
Canada
1 Updates & Rebuttals
Jeff From Tvboxset.com
Toronto,Ontario,
Canada
PLEASE READ AND EMAIL BACK FOR RESOLUTION
#2UPDATE Employee
Sat, August 04, 2007
Dear client, first and foremost i would like to apologize for your trouble regarding this matter , as i recently came across this posting i would like to reassure you that you have not been defrauded or voluntary ignored .
Unfortunately at this moment i cant precisely know what went wrong with your transaction, but can only assume that this issue is only a matter of a misplaced order , lost in transit , damaged in transit or simple never delivered for unknown reasons.
For resolution please email at resolutions@tvboxset.com
your full name
phone number
order number (if you have it )
Date of purchase and a brief description of your situation
Also be informed that some postings claim or assume that tvboxset is associated or responsible for wrongdoing in similar DVD sites , we are 100 % not associated or responsible for any transactions in any other site except for tvboxset, we are not fraudulent in any way.
Hope to hear from you soon
Sincerely yours,
Jeff Tabares