TVC MOTOR CLUB OF AMERICA TVC MATRIC FRAUDULENT ACCOUNT, TAKING UNAUTHORIZED FUNDS FROM BANK ACCOUNT, REFUSING TO REFUND FRAUDULENT FUNDS OKLAHOMA CITY Oklahoma
Discovered they have been deducting $19/95/month from my bank acount for 2 years. Sent them copies showing the transaction from my account. They have an account with a different name, mailing address, and email address. Neither my husband nor myself opened an account with TVC Motor Club of America but they refuse to refund our money. They can see they have taken the money from our account but say they have no record of our bank account in their files. I spoke with Brooke Guthrie, Customer Service Representative who says they cannot refund our money. They suggest I dispute the charges with our bank. I have done so but that will only refund 3 months. I have filed a complaint with the Better Business Bureau as well as the Missouri Attorney General. It is so strange that they have the account information to take money from our acciunt, but have no account number to return the fraudulently obtained money. Clearly they took it, why not just return it?
| 07/22/2014 | EFT TRANS - TVC/SBCA/MCA/ACA;WEB PMTS | $ -19.95 |
| 06/23/2014 | EFT TRANS - TVC/SBCA/MCA/WEB PMTS | $ -19.95 |
| 05/21/2014 | EFT TRANS - TVC/SBCA/MCA/WEB PMTS | $ -19.95 |
This is how the transaction shows up, note there is noting confidential in this
1 Updates & Rebuttals
ROYBRIT
Saint Louis,Missouri,
MONEY REFUNDED BY TVC/MCA
#2Author of original report
Mon, August 04, 2014
As I stated I was working with a customer service representative from MCA who said that nothing further could be done and they could not refund my money. The following Monday I received a call from the president of the company, and he had the representative from my credit union on the phone with him. We discussed all the information, he revealed that there was a different email address, physical mailing address, and social security number on the account they had. As a result he refunded all my money $19.95/per month for 17 months. Previously I had attempted to stop payment at the credit union, which cost $20.00. He said they will be sending me a check for the $20 in the mail. The refund has posted to my account and I will update this complaint when I received the $20. This is he result I was hoping for. I had submitted a complaing to the Better Business Bureau and the Missouri Attorney General. I have no idea about how this company is structured but they did positively respond to my complaint in the end.