Complaint Review: Tvmarketplace.net

3/16/06 8:29 AM Placed an order on 3/10/2006. When I discovered that shipping was per item and not per order I was disgusted. The shipping was $5.95 for each $8.95 Shake-a-light flashlight. That is ourageous. I immediately called. No answer. I sent an email canceling the order. Called again and sat on the phone for 45 minutes and gave up. Sent several emails to cancel. Sat on live chat for 1 hour (twice) with no response. Now they send me an email, on 3/15/2006, that order has shipped. Now I have to go through the hassle of refusing the package and disputing the charge with my credit card company. STAY AWAY FROM TVMARKETPLACE!!!!!

UPDATE 04/17/2006: I have filed with the BBB and provided all Emails and phone records to backup everything I have stated regarding tvmarketplace including several attempts to contact them. I showed over 10 phone calls which went unanswered two of which were over 45 minutes each. There intial response was, surpise surprise, no record of any Emails and some excuse about shipping time which had absolutely nothing to do with my BBB complaint. They were to make a final response to my rebuttal by April 14, 2006. Today is April 17, 2006 and as I could have predicted they ignored the April 14th deadline.

04/18/2006. I contacted the Wisconsin BBB by phone for a status update. It seems that if a business ignores the BBB and the deadline the case becomes "Oh well cased closed". They basically get off scott free and I am out my money. No product no refund. Next stop the Wisconsin State Attorney General's consumer protection office.

4/19/2006. Case filed with Wisconsin State Attorney General Consumer Protection.

4/21/2006 Credit card dispute of charge filed with Mastercard. New York State Attorney General contacted.

5/11/2006 tvmarketplace.net wants to know why I disputed their charge with my credit card company. See what I mean. One and a half months of going round for round with them and they still don't get it.

David
Cheektowaga, New York
U.S.A.