Complaint Review: Twain Estates Las Vegas - ConAM

This is a friendly warning to anyone thinking about renting from Twain Estates at 3651 S. Arville in Las Vegas.

I was a perfect renter for 1.5 years. Never a complaint, never a noise, always on time.

It started to go down hill about 1 year ago... *right when i renewed my lease for a year* also when ConAm took over the property management contract.

1st problem. I renewed my cars registration on the internet. because the renewal was so close to the end of the month i had not recieved my tags for my license plate... I recieved a gigantic yellow sticker saying i would be towed by monday at 9am if i was not compliant. I talked with desk worker Sarah about the problem and produced evidence of the email reciept. she said it would be no problem and i would not be towed. I was towed that night *Saturday* *Not MONDAY* so not only was i lied to about being towed... i was towed 2 days earlier than i was told. They would now acknowledge there fault and i paid the 300 in fees to get my car out of impound. I should have pressed this issue further but did not

2nd issue. I was leaving my lease 1 month early because i bought a condo and was ready to get out of their after the gang fight a couple weeks earlier. They charged me over 1500 dollars in early termination fees. Which when pressed about the fees they said "we cannot do that... " they just try to get people to pay.

3rd issue. I left the apartment in immaculate condition. The two problems i left were.. a previous renter had a cat that had scratched the carpet on the stairs (at least thats what it looked like) i reported it to the same desk person Sarah after the initial walk through. the other problem was two air conditioning men had to access the roof through my apartment and had "drug" in a piece of equipment bringing up a corner of the carpet by the door. They are now trying to get me to replace the carpet because of "Pet Damage" i lived there for 1.5 years and never had a pet there.

PLEASE do yourself a favor and steer clear of Twain Estates and ConAM.

Zach
las vegas, Nevada
U.S.A.