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Twin Peaks Being Called RUDE and an A**HOLE for not being waited on by Jordan from Jordan Addison Texas
I went in Twin Peaks on 5260 Belt Line Rd Dallas, TX 75254 on July 5 2013. I have been there before and had bad service a couple of times. I went in today and was greeted by friendly host and they asked how many and I said one. I ask if I went into the room where the golden tee games were, if I would have a server that would serve me, they said yes. The host walked me into the room, handed me a menu, and told me my server would be with me shortly, I said thank you.
Jordan came by and asked if I wanted a nutty brunette or a dirty blonde, I said no thanks I would like water with lemon and an order of your cheese sticks. Jordan came back with my water and I was playing golden tee. About five minutes or so, my cheese sticks came out, and started to enjoy them. Jordan was by her other table talking about how she worked a double for the fourth and made zero dollars. Then Jordan was saying after work she went out and wore a USA shirt, shorts, anything American and got extremely drunk. Woke up with a Hangover and really did not want to be there, the guys were laughing. I needed more ranch and marinara sauce and a refill on water, but Jordan never came back to me once she dropped my water off. Jordan was too busy talking about how Jordan made no money for the 4th and how Jordan went out and got drunk and how Jordan woke up with a hangover and how Jordan didn’t want to be there working.
I finished with my second game of golden tee and went to use the restroom. Jordan walked by me and said hey you are the guy by the game, and I just ignored her and went to the bathroom. As I exited the restroom to walk to the game room and get my check Jordan walked by me again and was trying to say she was sorry for ignoring and that she forgot about me.
I said I know, and went to the front to the host stand. I spoke with the hostess and said, “I asked if I was in the game room if I would be waited on you said I would” She agreed and then I said, “ then why did my Jordan ignore me the whole time and didn’t wait on me. Can you please get me a manager and I heard Jordan say to the lady she was talking to, "that I was rude". I said, “ excuse me what did you say about me, that I am rude because you ignored me the whole time I was here and I am going to talk to your manager about it and that’s why I am rude. I then said I will show you how rude I am when I talked to your manager. Then Jordan said to the lady she was talking to, (I guess another manager) that I was an “A**HOLE” I IMEDIADTLY walked up to her and said, “what did you call me, what did you call me, what did you call me”. I then backed up and Paul the manager started to talk to me.
I asked Paul if we could talk outside because eight twin peak girls were trying to listen what was going on. As Paul and I were outside I told Paul what happened and that I was extremely mad and was gonna try and stay calm. Paul told me that he will look into it and I asked to get the corporate office number for me because I want Jordan fired for calling me, “rude and an A**HOLE”. Paul told me he was not gonna fire her then I told Paul that I am gonna post complaints about what happened here today and Paul also told me that if I call corporate office then are just gonna tell me to handle it, so do it if you want to. I asked Paul who should I asked for and Paul said customer service, then Paul said a name I do not recall and then Paul told me that it would not be him maybe his regional manager Adam. I told Paul I knew Adam and I was going to call.I got a call from Adam and wanted to know what happened, I told Adam what had happen, and Adam told me he was furious and was going to talk to Paul today and talk to the server Jordan. Adam and I spoke for about 10 minutes as we know each other and this is not the first time I had problems in there. Adam was talking to me when I was telling him about my bad service I was getting while he was there. Adam said he would take care of it and we said out good byes.
I am only writing this on here about Twin Peaks because of the name be called by a server while talking to another manager and to were Jordan thinks it’s ok. So do not go to TWIN PEAKS on 5260 Belt Line Rd Dallas, TX 75254 because if you get bad service the server JORDAN will call you RUDE and an A**HOLE for telling on her.
5 Updates & Rebuttals
erics glass
Dallas,Texas,
lol
#6Author of original report
Mon, July 07, 2014
Yes I expect to be treated like a king if I spend $1.00 any where. I am the customer and that's what keeps places in business. It doesn't matter that I spend a lot of money otherwise places would have $100 for a bowl of soup, but that's not what keeps places in business, you should know this being a so called General Manager for a hotel, but Motel 6 they even leave the light on I know that wasn't your Idea because people should go there in the dark because they are paying the room rate. Well none the less, Motel 6 is honored they have you I am sure of it because the other big Hotels passed on you because you can't do things customer friendly so while you're working in the ghetto at Motel 6 think to yourself only if I would treat people better and not look down on people becasue they don't spend a lot of money I wouldn't be working in the ghetto at motel 6.
As for me tipping like a human being I do, I get shitty service I only tip .02 cents because they don't deserve the .01 cent tip. I f I get treated like a king then I tip very well. See I understand this concept because this Aug.2014 I will be in business for 10 years. If I treated my customers like s*** and gave a s***** product I would be out of business. Just because servers bartenders only make $2.13 hr that's not my fault it's the server/bartenders fault because that's what there job pays. Now some bartenders/servers make a s*** load, like I did and made $1000.00 a week not because I gave s***** service or I was intitled to get big tips I had to earn it. T.I.P.S. Means to insure proper service it doesn't mean you give me $100 for nothing because I'm a server and I make $2.00 an hour.
Motel 6 is very thank they have you because they can't get any dumb blonde ex bartenders to work the ghetto motels. Keep up the good work.
erics glass
Dallas,Texas,
lol
#6Author of original report
Mon, July 07, 2014
Well I work for myself and just because the wait tables for there job doesn't give them the write to do shitty work or treat people like that. I waited tables and busted my a** waiting on people and made a good money while I was doing it. While I was a server my fellow workers were lazy and gave s***** service and didn't want to really work and they hated me because I made over a $1000.00 dollars a week while they were only making $300.00
As a business owner I can't give my clients s***** service or treat them like crap otherwise I wouldn't be celebrating my 10 year yes that's right my ten year business anniversy, so I wont tip a server for doing s***** work and treating people bad, no refills no money, give me good service and I tip big time, because I always got tipped big time not because I gave s***** service it's because I gave great service and a great personality. If server don't like getting screwed over here a tip that will help, don't be lazy, and don't cry because you don't make any money because at the end of the day it's the servers fault for not doing a great job.
Bhilles1
Dallas,Texas,
Education
#6Consumer Comment
Mon, July 07, 2014
You may want to study up a little on how much people in the service industry actually make. I am going to (quite safely) assume you have never worked a day in your life in the service industry. Do you realize that servers get paid about $2.13 an hour (tipped wage minimum wage) and that they rely on tips for their income? If you were sitting in my section I would not refill your drink ever consider most people rarely even tip 20% (which in your case would be about $2.00). Meaning to just get to a level of a standard minimum wage they would have to wait on atleas 4 of you assholes an hour and that would still not be enough for me or anyone else in the service industry to bother coming into work for. I really hope you have been kicked out of all decent restaurants you have visited or you have since learned how not to be a complete selfish p***k.
erics
Dallas,Texas,
lol
#6Author of original report
Mon, July 07, 2014
Wow you sound really educated.
Bhilles1
Dallas,Texas,
You have to be kidding???
#6REBUTTAL Owner of company
Sun, July 06, 2014
You're a b****. You spent all of what, $10 that day and expected to be treated like a king?? In my opinion as an ex bartender and now a hotel general manager, you're lucky you got water. You are a was of time and not even worth Jordan's time. I've never even met her but you should stick with places that deserve you like mcDonalds and Taco Bell. When you're willing to be a decent customer, spend money and tip like a human, go to real restaurants. Until then, you cheap piece if s***, go to jack in the box and treat them like s***.
i I hope someday your income is based on tips.