Complaint Review: Two Men And a Truck St. Louis MO

Warning! Do not use this company. We hired the one out of St. Louis area. Basically, what this company is, they hire 18-23 year olds for a summer job. No training, no supervision, nothing. They send them over and it's up to you to be their "supervisor". There is a kid with a clipboard, but that's as close to supervising as you will get. So, these guys basically stand around looking at each other hoping the other one will do the work. They pick up your stuff and ask you what it is. Once I went to the basement and they were all standing around doing nothing, and they got scared and perked up, and started making up things that they were doing as if they were really working the whole time.

One guy picked up a car antenna and asked me what it was for. My ammunition box was opened, they looked in it. Not sure what else they went through??? I couldn't find them half the time. They tell you they won't pick up certain things. After an hour or two you realize that your house is not actually changed, they aren't doing anything. So, we know the new owners of the house will be showing up. So we ended up doing 35% of the work ourselves. My wife and I frantically ran around the house trying to pack things and get out of the house. Several times we were told we would have to disassemble items or they wouldn't fit out the door. Minutes later my dad and I would carry the thing out the door just fine, no dis-assembly. All we could figure is that they were either really stupid or really lazy. Probably both.

We told the "movers" we need everything out of the house, but once their small truck was filled up, they left us with many items in the house. Again, we had to frantically move out the remaining tables, chairs items that they did not get as they got in their truck and left for break. Half of our household items wouldn't fit in their truck so they left them out in the yard of our old home for several hours while they went to lunch and made a trip to our new house. When these "movers' arrived to our new house, they had trouble figuring out which door to go into. They told us that none of the doors would work to bring furniture in and left it at that. My wife and I called Two Men and Truck to complain and send out a supervisor as the young kids that were "moving" us sat around confused.

At the end of the day they just emptied our stuff into the driveway and garage and left. We had to move the boxes and everything into our new house. Every box, everything was just dropped in a mess. Rotten stinking company, NEVER USE Them, the DO NOT CARE AT ALL. The pictures provided are items they did NOT carry out of the house or stuff they left in the yard that we had to carry. They simply did not take them at all. We had to do it ourselves.

Contacted the BBB, they did not help.  The company sent out a counter statement and BBB just closed the complaint.