Complaint Review: Two Men and a Truck

Aug 17, 2017 I contacted Steve Steele at Two Men and a Truck at the Troy location. I contracted for a job to be done the next day, Friday Aug 18.

Three items were to be picked up at 11895 Wayne Road, Romulus, MI 48174 and delivered to my home in Clarkston, MI. The items consisted of a sofa, love seat and a chair. They all were on pallets crated and wrapped. The scope of work was to pick up, deliver, uncrated and remove all packing and crating materials.

I said all packing must be removed since I had no way of removing it and it is again the subdivision by laws to leave debris on properties.

Steve contracted to do the job as outlined above. He said pick up from Romulus would occur 10:00-10:30 and delivery would occur around 12 Noon.

I authorized payment of $525 using my Visa card over the phone for the job.

Later I received an email from Mary Kuipers. Apparently the name of Mary Fischer Lester provided was incorrect. Please see copy of email below.

_________________________________________________________________

From: Mary Kuipers
Sent: Monday, August 21, 2017 10:40 AM
To: kwart@yahoo.com
Cc: Kristine Petersen
Subject: Move Follow Up

​Karen,

I do want to apologize that your move did not exceed your expectation, however we felt as a company we have gone above and beyond for you.

The total cost of your move was $525.83 which covered the cost to load, transport, and unload your belongings from Romulus to Clarkston, Michigan. On the day of the move, you asked our company to additionally dispose of your trash after the move was complete. With the last minute changes, I was able to accommodate your request and take your garbage to SOCCRA which is a dumping place that now charges $40 per ton minimum. This last minute request costs our company additional time and money which was not factored into the price of your move. We did in the name of customer service, however there seems to be a lack of appreciation for the accommodations made. For your future moving needs, please look at other moving services as you have been flagged in our system. At this point, there will no refunds or compensation granted. This should end any further communication from our office as there is nothing further we can do for you.

Best regards,

Mary Kuipers

Franchise Manager

TWO MEN AND A TRUCK®

1250 Rankin Dr Ste. D

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22 August 2017, 9:10 a.m.

I called Two Men and a Truck at the Troy location and spoke with Steve Steele. Steve was the person I contracted on Aug 17, 2017 to pick up my Sofa, love seat and chair from Romulus, deliver to my home, uncrate/unwrap and remove all crating/packing material.

I ask Steve if he remembered the job specifics concerning removing all crating/packing material. Steve said he remembered it including removal of crating/packing material.

I told him I had received an email after Mary Kuipers hung up me yesterday. She had the incorrect email address and apparently this was the reason I had not received the email pre-confirmation for the job. I provided her with the correct email address. She said she was not going to reimburse the $35 removal fee. I said this is a breach of contract and she hung up on me.

I read her email to Steve. It was filled with dishonesty and fabrications. Steve told me our conversation was recorded and he would speak to Mary Kuipers and try to find a resolution.

The Corporate office required two business days to respond, by Aug 23, Wed afternoon. I have not received a response from them.