Complaint Review: Twx Magazine

i purchased my girlfriend a cd at FYE and the cashier asked me if i wanted to get 3 magazines for free, like a free trial. so i did and i got sports illustrated and TIME magaine. about a month and a half after i had first signed up, a person called me asking if i would like to continue my subscription and end my free trial. i said that i would like to end my trial and no longer recieve the magazine.

a week after that i checked my web banking and found two charges on my statement. one for 25 dollars and another for 8. i called the number and it was only an automated system(there is no way of acutally talking to a real person) there is no way to get your money back and the voice asks you if you would like them to remove all charges and cancel your subscription. if you say "yes" it says ok, it will take 1-2 business days for the transaction to show on your statement, or it may take 1-2 billing cycles." billing cycles??? it is supposed to cancel the magazine. so that is another way of getting you to stay on their system.

it also says "im happy to inform you that your magazine has been selected from a list of titles where we can send you any magazine for free for two months. after the two months ends, youre subscription will automatically renew itself for one year." just say yes to wanting to cancel, and no to the magazines. but its tricky how they word it so call back and make sure it has been canceled. i really dont think there is a way to get back your money. this sucks.

Adam
warren, Michigan
U.S.A.