TXU Electric ripoff payment not credited to account Dallas Texas
TXU received a payment from me for my electric account (135 7008 81 0)in the amount of $151.47 on March 13,2003. By April I had gotten a cut-off notice stating that I owed them $590.78. I had been keeping my account current up till that point, but I know good and well that I did not run up an electric bill of $439.31 in ONE MONTH (not in a small, two bedroom duplex). I have never even had that high a bill in a 2-story, 3-br house.
They never credited my account for the $151.47 that I payed by bank credit/check card. I have given them the confirmation number (64969) that was give to me when I completed the transaction and confirmed that the payment was indeed taken out of my account THAT DAY!
They could not even explain what the other $439.31 in charges were for, either. I cancelled the account before April 2003, but it is now September 2003 and they have yet to correct their records and provide explanation for the other ridiculus charges.
I have, however, reported them to the Texas Utilities Commission, but have yet to hear from them either.
Teresa
Fort Worth, Texas
U.S.A.