TXU Energy Another Company Who Will Just Disregard Their Mistakes And The Consumer Will Pay!! Broken agreement due to their error but I had to pay Dallas Texas
We had notified TXU that we wanted to become clients of theirs. We setup out electric to be on for the 14th in the morning. Our moving contract simply stated all electric , and water had to be on. TXU input this wrong and we did not get our power turned on until late the 15th. THis was due to an error on TXU's part which was verified by the manager and Joel Sims of Customer Issues Management with TXU. The ended up costing us out of our pocket over $2800 for TXU's error. I have been communicating with Joel Sims of TXU and he keeps giving me the blow off!! For a large company to allow a consumer to get mad over this is totally un called for.
They should settle this debt and refund the money due to it being their error. As the old saying goes in business if you make the bed sleep in it. Roll over TXU and do what is right!!!
Pdizzle
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Melinda
Rowlett,Texas,
U.S.A.
TXU email addresses
#2Consumer Suggestion
Mon, October 13, 2008
I had an issue with TXU and in the process of looking for emails I came across a article written by Dave Leiber in regards to TXU. I believe he did some sort of Watchdog reporting. Anyway I sent a email to him explaining my situation and he forwarded it to:
Barry J. Young
Manager, Mass Customer Issues
TXU Energy
Bank One Center
1717 Main St. 16-178
Dallas, Texas 75201
214-875-8360
Fax 214-875-8353
He sent me an email and then resolved my problem. I don't know if he's still the manager but it would be worth a try. Also their (TXU) customer service email is
TXUEXEC@txu.com