Complaint Review: TXU ENERGY

TXU deceived me to enter a 2 year contract with them with a promise of $150 prepaid visa card which TXU did not send. I called them up and told me that my account is not eligible te receive any welcome bonus since it already lapsed the 120 days for me to make a claim. How do I know that there is a time limit to make a claim? It was never explained to me when I signed up that I have to file a claim in order to receive the welcome bonus!!! I was told that I will receive a prepaid visa card in the mail. Shame on you TXU!!!