Complaint Review: TXU

I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence.



I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this,I would have to send proof that this was not my bill.



I sent a copy of the lease with the residents name and info that were living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time.



I also sent copies of bills that i was currently paying with the new address that I moved to. Also sent a copy of the moving service bill with the date stating i had moved from this location the year before the bill in question.



During this time, I had my own service through TXU at my current residence.This is the same service that was transferred when i moved. I was current on my TXU electric bill when i received this letter.



I was never told that if i didnt pay the bill, even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation.

My electricity was then shut off because I didnt pay the bill that was under investigation.



Since then, this bill has been put on my credit.
I sent all the info they asked of me. It is UNACCEPTABLE that a complete stranger is able to write a letter and pawn their bill onto someone else!!!!!!!!!