Complaint Review: Ty Coughlin - Inner Circle

BEFORE YOU SUBMIT THE $50 it says the following in BOLD, HIGHLIGHTED, LARGE PRINT:

[begin]
*** Disclaimer ***

I Want To Be CRYSTAL CLEAR...
You MUST Understand The Following:

1. You will be using your own time & money to place ads.

2. You must be willing to dedicate at least 5 hours per week to learning & implementing MY system; the actual times you work is completely up to you.

3. You should have at least $2K-$5K (minimum) in start up capital to get your business off the ground. This is a REAL business, that generates a REAL income.

If you are not willing to invest in your own business, go get yourself a JOB.

I will NOT waste your time, so please do not waste my time! I will only work with serious minded entrepreneurs!
[end]

Again, the above is said BEFORE YOU SUBMIT THE $50, in BOLD, HIGHLIGHTED, LARGE PRINT.

Here is the record for that address and suite:

BBB Reliability Report

Ultimate Fares, Inc.
1785 E. Sahara Ave. #490
Las Vegas, NV 89104


General Information
Type of Entity: Corporation
Principal : Roni Herskovitz, President
Phone Number: (877) 819-0003
BBB Membership: This company is not a member
Type-of-Business Classification: Travel Agencies & Bureaus
Web Site Address: www.ultimatefares.com

Nature of Business
According to the information in Bureau files, this company specializes in online ticket sales..

BBB Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:

Unsatisfactory Record - A company has an unsatisfactory business performance record with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

Pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to one or more unanswered complaints.

Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 100 complaints about this company in the last 36 months, our standard reporting period. Of the total (100) in 36 months, (65) was/were closed in the last year.

Complaints concerned:
13 - Selling Practices
BBB Definition:

Selling Practices - Claims of alleged unknown specifics.



3 - Sales presentation misrepresented the product
1 - Sales presentation used dishonest sales practices
1 - Sales presentation not consistent with advertisement
6 - Sales presentation did not disclose complete pricing information
2 - General Sales Complaint Issues
6 - Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



1 - Advertisement misrepresented a service
1 - Bait & switch advertisement
1 - Advertised price not honored
1 - Advertised service not available
2 - General Advertising Complaint Issues
34 - Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damage merchandise as a result of delivery service.



9 - Improper or inferior service
1 - Delayed completion of service
1 - Unauthorized service
3 - Failure to honor service estimate or agreement
18 - General Service Complaint Issues
2 - Unknown
20 - Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



1 - Unauthorized credit card charges
2 - Failure to substantiate charges
16 - General Credit or Billing Complaint Issues
1 - Unknown
18 - Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



2 - Failure to honor refund, exchange or credit policies
5 - Failure to honor promised refunds, exchanges, or contract
11 - General Refund or Exchange Complaint Issues
1 - Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.



1 - General Product Quality Complaint Issues
1 - Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



1 - Failure to honor a contract or agreement
1 - Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.



1 - General Guarantee or Warranty Complaint Issues
6 - Customer Service Issues
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



2 - Failure to respond to phone calls or written requests for assistance or support
1 - Inappropriate behavior by customer service personnel
3 - General Customer Service Complaint Issues

Of the above 100 complaints in the last 36 months, (65) was/were closed in the last year as:
35 - Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - The Bureau was unable to contact the consumer for additional information required to process the complaint.
31 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
2 - Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatoryprocess.
3 - Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



3 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
25 - No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



25 - Company failed to respond to the BBB or to the consumer to resolve the issues.


License Information
As of 7/12/2007, the Bureau has been UNABLE to confirm this company has a valid local business license
BBB Definition:

License - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry.


for the locale in which they operate. IF A CONSUMER DOES BUSINESS WITH AN UNLICENSED FIRM, THEY DO SO AT THEIR OWN RISK.

Advertising Review
Ultimate Fares, Inc., is not a member of the Better Business Bureau of Southern Nevada, and is displaying the BBB Online Reliability Program seal in violation of the trademark rights of the Council of Better Business Bureaus, Inc. and the Nevada Revised Statutes 598., which prohibits false or misleading advertising. The company has been asked to remove the BBB Online Program seal but has failed to do so.

Additional Information
According to a statement made and published in "The Other Paper," April 3, 2008, Columbus. OH, UltimateFares.com spokesperson, Mr. Huff, stated that "UltimateFares.com is not a member of the national BBB but is a member of the Las Vegas BBB, where its headquarters are located. It also has call centers in California and Florida." Huff states that he has "been trying to retrieve the 40 complaints from the Vegas BBB that caused it."

All complaints received by this company from consumer have been mailed to the company at least 2 times and then, closed - many as "No Response.". The BBB of Southern Nevada (Las Vegas) has never received a request from Mr. Huff for copies of the closed complaints and the number of complaints stated by Mr. Huff is far less than those filed against the company.


Report
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


as of 5/1/2008
Copyright 2005 Better Business Bureau of Southern Nevada, Inc.

>>>

FYI..I used to live in Las vegas, and am familiar with that address. It is mostly governement agencies, with a few small private suite rentals.