Complaint Review: U-Haul

On the 17th of January I comaped prices for a car dolly. I decided to go with U-haul because I was quoted 39.95 a day. I was told that if I returned the car dolly within 24 hours I would only be charged the 39.95. the Manager told me that they had to put a hold of 126.56 in case I return it late.

When I arrived in Ridgecrest California and to the office of Uhaul there, the manager there said that they would not honor that price and I would be charged the full 126.56, and that it had not been put on hold, but indeed had been deducted from my account.

I immediatly called the Fallon office and she said that she was going to revert the charges and when I came back to Fallon to come into the office and we would work out the bill on a "promissary Note."

When I arrived back in Fallon I kept checkong my account and the monies had not been returned to my account. On January 24th, the Fallon Office took an additional $95.45 out of my bank account without my permission or consent. I have called customer service, and the Fallon Office, and at this time I just have promises that someone will return my call and straiten this out.THe customer service is suppost to return my call within 48 hours.

Meanwhile I have checks bouncing in my account because I was overcharged $192.06 for an item that was suppost to only cost $39.95.Total amount deducted from my account was $232.01 for an item that was suppost to be $39.95.
I wonder if theywill honor these overdraft charges as well!

I just want to say, COMSUMER BEWARE!!
Rj
Hazen, Nevada
U.S.A.