Complaint Review: U HAUL

My rip off will top all of these combined!! I am a nurse, and was moving from Canada to Florida. I was pregnant, so did not feel well enough to travel in a bumpy truck the whole way with my other 4 kids and husband; we decided to keep our items in storage until we got settled!! BIG MISTAKE.........

First of all, we were promised a ground level storage unit; when we arrived, we had a top level!! My husband and friend had to move all my heavy furniture up to this level without help, as we didnt bring additional help for a ground level unit!! Shelly was useless, rude, argumentative, and did not care what I was promised. We proceeded to move our items in. This was approx $30,000.00 worth of furniture, jewellry, and personal effects.

There came a time over the holidays where I forgot to send in my payment. They called me in Florida to remind me, and I assured them it would be sent promptly. Shelly (the useless one) told me not to worry, as my belongings were not pending auction. Next I knew, my mother received a letter (regular mail, NOT CERTIFIED) in Canada, even though they knew my contact info in Florida and called me there several times. The letter stated my belongings were scheduled for auction!! I called Shelly, and was told again it was an error and I had nothing to worry about. I assured her that payment was sent, and that was the end of conversation...or so I thought.

I received another telephone call from Shelly to confirm they did receive my payment, but because it was drawn on a US check they could not confirm funds, and they were going to auction my furniture and personal belongings!! THE ENTIRE CONTENTS OF THE UNIT!!!! They also knew I would not have time to send an alternate form of payment.

I never received one piece of mail, certified or otherwise, to advise me of this. Included in this unit were personal suggestive photographs of myself, financial documents, including SIN documents, a big screen TV, my engagement ring valued at $4500.00, furniture, expensive name brand clothing for myself, husband and 4 kids, all pier one and the like frames, flower arrangements, photos of my babies with bare bottoms, tastefully done (but you dont want those in the wrong hands when it comes to your children with the sickos in this world!!) all top of the line that it took me a lifetime up to now to acquire & purchase. I would guess the minimum value as $30,000.00...probably more.

I contacted my brother, who went to U haul on auction day. He offered to give them the payment in cash in exchange for the check I sent, as he knew the check was good. That way, the payment would be cleared up, and my items would be mine. Shelly (the useless one) told my brother that he was too late; it was now 1102 am and the auction (although it had not started) was scheduled for 1100 am.

They refused his payment and opted for the items instead...the only bright (for their benefit, of course) thing they had done while I dealt with them!! When that failed, my brothers girlfriends father (confusing, I know!!), his soon to be father in law, who barely knows me, attempted to attend the public auction. His intent was to buy my stuff, therefore having paid the bill, and return it to me. He was refused entry to the auction.

Ultimately, my items were sold for $867.00........the flowers on my dining table and a few picture frames alone would have covered that price!! My sentimental items & keepsakes from trips were sold, some pictures were returned after being torn from the frames, which were sold, the suggestive pics were never returned, nor were the other private documents. They never returned my payment check to me either.

It has been expressed to me by several people that the employees themselves wanted, and subsequently had someone purchase my items, for themselves. They were beautiful items, right down to my fashionista clothes!! I will never get over this; it caused difficulties with my pregnancy, depression/anxiety, and left permanent scars.

My childrens keepsakes and personal items are all gone; things given to them by grandparents who have since passed, things that cant be replaced. I would love legal help and recovery not only for my items, but for the emotional turmoil all of my family has been through. Not to mention where my private pics got to.

Any assistance greatly appriciated, but please NEVER EVER EVER STORE ANYTHING WORTHWHILE AT U HAUL!!! TRUST ME, THEY WILL FIND A WAY TO GET THEIR MINIMUM WAGE MAKING, LOW CLASS, GRUBBY HANDS ON THEM!!!!!

Darlene
Orlando, Florida
U.S.A.

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