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  • Report:  #95060

Complaint Review: U.S.Bank

U.S.Bank Internet Email Scam - original website address as a blank page, but then you are transported to an adult web site do NOT give your information to this company. They are NOT US Bank Nationwide Internet

  • Reported By:
    Bucyrus Kansas
  • Submitted:
    Wed, June 16, 2004
  • Updated:
    Fri, June 18, 2004

My daughter received the following e-mail yesterday evening:


We recently reviewed your account, and suspect that your U.S. Bank Internet Banking account may have been accessed by an unauthorized third party. Protecting the security of your account and of the U.S. Bank network is our primary concern. Therefore, as a preventative measure, we have temporarily limited access to sensitive account features.

To restore your account access, please take the following steps to ensure that your account has not been compromised:

1. Login to your U.S. Bank Internet Banking account. In case you are not enrolled for Internet Banking, you will have to use your Social Security Number as both your Personal ID and Password.

2. Review your recent account history for any unauthorized withdrawals or deposits, and check your account profile to make sure not changes have been made. If any unauthorized activity has taken place on your account, report this to U.S. Bank staff immediately.

To get started, please click the link below:

https://www4.usbank.com/internetBanking/RequestRouter?requestCmdId=DisplayLoginPage

We apologize for any inconvenience this may cause, and appreciate your assistance in helping us maintain the integrity of the entire U.S. Bank system. Thank you for your prompt attention to this matter.


Sincerely,

The U.S. Bank Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your U.S. Bank account and choose the "Help" link in the header of any page.>>

First of all, she does not have an account at U.S.Bank. Secondly, she would never give her information over the Internet. She did a little checking and found the original website address as a blank page, but then you are transported to an adult web site.

She attempted to contact USBank online and advise them of the scam, but she has not heard back from them.

Please do NOT give your banking information to this company. They are NOT US Bank.

S.n.
Bucyrus, Kansas
U.S.A.

1 Updates & Rebuttals


S.n.

Bucyrus,
Kansas,
U.S.A.

Response from US Bank

#2Author of original report

Thu, June 17, 2004

I received the following e-mail from US Bank after I reported the suspicious e-mail my daughter received to them:

I greatly apologize for any inconvenience this has caused. Recently, a large number of emails have been sent out to various email addresses. These emails were not sent out by US Bank. We appreciate your attention in reporting suspicious emails that you received. U.S. Bank would
never distribute an unsolicited email requesting confidential information from our customers, asking for such personal or confidential information like your PIN, User ID, Password or Social Security number. You should NEVER provide this information in an email.

Please do NOT respond to the suspicious emails that you received. They should be deleted from your email box.

U.S. Bank is working aggressively with law enforcement officials to resolve
this matter. You can find other identity
theft and fraud information at usbank.com
http://www.usbank.com/cgi_w/cfm/promo/personal/fraud_email_info_and_help.cfm

Other anti-Fraud tips include:
1. If you have cable or DSL for your Internet access install anti-virus and firewall software on your computer.
2. Never give out your personal and confidential information in an email.
3. Notify the bank immediately if you have given out your information or suspect fraud.
4. Educate yourself on how to be protected by reading more identity theft information from U.S. Bank in the Achieve Your Goals section on the home page.

U.S. Bank maintains the highest level of privacy and confidentiality regarding our customer information. This issue has not compromised any of our systems or customer information.

We appreciate your cooperation in our efforts to stop email fraud.

If you need further assistance, please feel free to contact us at one of
the numbers below.
Cincinnati Metro: 513-632-4141 Denver Metro: 303-585-8585
Milwaukee Metro: 414-765-4636 St. Louis Metro: 314-425-2000
Minneapolis / St. Paul: 612-USBANKS Portland Metro: 503-USBANKS
(612-872-2657) (503-872-2657)
Other: 800 USBANKS (800-872-2657) TDD: 800-685-5065

(*If you are out of the country, you can call collect to any Metro
number.)

Sincerely,

Candy
U.S. Bank 24-Hour Banking and Financial Sales

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