Complaint Review: U.S. Bank National Association

I received a gift card from my grandparents for the amount of $130 on October 13, 2015. When I went to purchase tickets online for a local amusement park it said it was declined.  So I went to mygiftcardsite.com and tried to log on to register my card for online use... I was given an error message saying to call 1-866-952-5653.  When I finally got ahold of them after waiting on hold for 15 minutes I talked to a lady who said it should have been activated when it was purchased and that it wasn't.  She then told me to activate the card I would have to fax a picture of the front and back of the card to (414) 341-7600.  The fax would have to have the picture of the front and back of card in addition to having hand written on the paper my first and last name,

telephone number with area code, the reciept for the card, and any time of day that I am not avilable. Upon asking to speak to a supervisor I was put into contact with "Stephany" employee number 3185 who told me that there is no other way to activate the card that I would have to fax in the information... When I asked her where in the terms and conditions does it say that this is the necesary procedure for activation she  said that it isn't in the terms and conditions but it is the necesary procedure.  I don't own a fax machiene and I think it's rediculous that they have their employees creating procedure that isn't even in the terms and conditions.. Very upset by this and feel like what they are doing shouldn't be legal... I suppose I will have to take more of my time and money to activate this card...