US BankCard Center REVIEW: Customer Satisfaction Commitment: US BankCard Center – 100% dedicated to customer satisfaction, US BankCard Center provides credit card processing, merchant services. 100% dedicated to customer, employee, independent sales representative satisfaction.
I signed up with this company's merchant service back in 11/21/2008 and the sales agent told me that they are running a promotion and there is not contract required to use their equipment as long as I return it to them when I no longer need their service. She even suggested me to sign up for 2 accounts. This add up to $70 monthly merchant service fee ($35 each).
On May 2009, my company closed so I returned the equipment to U.S. Bankcard Services, Inc. and they checked the machine and told me everything is fine so I left. However, I continue to see the monthly charges appear on my bank statement. I contacted the company and the same sales agent told me that she can close one account for me but told me I should keep my other account open otherwise the company will charge me early termination fee of $295. I pointed out to her that she never told me that in the beginning and it's supposed to be a promotion but she insisted that I signed the contract (btw, the fine prints are so small you can barely see it). Now, one account was closed but there is still another $35 monthly charge on my account, so I waited until November 2009 to contact her again, she immediately sent me a cancellation form without any explanation and asked me to sign it and return to her so she can process the cancellation.
A month passed and I saw new monthly charge again in my statement so I decided to call the company and the agent's supervisor told me that she didn't know and she will start processing it but the process takes 60 days so I still need to pay for the next 2 monthly fee. I have the email with attachment and date when I first submitted the cancellation form by the way.
It's now January 2010, I saw another charge of $295 (early termination fee) and it got me so furious so I immediately contacted the company and the supervisor told me that there is nothing they can do because I cancelled it before the one year contract ended which was 11/16/2009 (3 days short of my one year period). This caused me $245 for maintaining the extra 7 month of service that I didn't need because my company was closed and still I was charged $295 for early termination fee. Can you imagine how upset am I?
This is an unethical business practice by U.S. Bankcard Services, Inc. and I strongly encourage you to look for another company if you need merchant services.