Complaint Review: U. S. Fidelis

 I had brought 2 warranties  from US Fidelis.  The  first for my wife. That was for her Jeep. She had so many problems with US Fidelis that she bought another vehicle. then made a complaint with then BBB. With their help her contact was canceled and some funds returned.  Now I was second insured. I had transmission noise. So I was traveling to MS and my transmission was slipping. So I when to a shop in Vicksburg Ms. They contacted US Fidelis claims dept.  Then the waiting began. Thursday 9a.m I was told to gather up my schedule maintenace records then shop would fax to them. Well shop spent hours calling and faxing at 430 p.m and 5 phone calls. I was told that I was missing  1 maintence record and without that they  would decline to cover anything.  I complained that  it was my transmision not my engine, but it didn't make any differance.

Friday I recalled were I did my missing oil change. I was stationed near Boliing AF Base in Va.  Their auto skill shop faxed me my missing oil change. I  then when back to shop 9:00 am. They faxed missing sheet 3 times. At 4:45 I called and transmission was approved pending what mechanic sent as estimate. My vehice was schedule to be worked on Monday.   Suprise came that afternoon. Us Fidelis was only covering $1700.  and total was $2161. I was to cover balance. I signed up for no deductable. Yet I had too pay.  I was to pay $461   Now I'm not from this area and I took 2 days off from work @ 160 per day and 2 motels at $45, a day.  I called US Fidelis and made complaint. I was informned the they only pay fair market value for what my vechicle worth. I was not offered those extra's that the commercials says. I was also told that I can't use warranty anymore. I feel that I was ripoff. It present my transmission service cost me $461 + 320+ 90 = $871 plus cost of policy each month. The commerical says you pay nothing. I plan to cancel this policy. Since they won't cover anything else. I will make a complaint with BBB too.