Complaint Review: U.S. Fidelis

me and my girl friend saw the add on tv, gave them a call sighned up and waited to make a for the little package the send you. couple of months go by something is wrong with with my car. call them up they make me sit in the phone for 45 mins then i get a mesg saying sorry we are closed call back tommorow. so i call back the next day spending 1 hour on hold. someone picks up and i give him my info and he asks whats the problem i say i think its transmision he says you need to go get a diagnosis and i need to pay for and they will reimburse me. ''repairs can be made at the shop of your choice. and with us fidelis the bill is paid. you dont have to pay up front. and wait to be reimbursed.''. thats the commercial. hmmmm i smell scam.