Complaint Review: U.S. Merchant Systems

The sales representative for U.S. Merchant Systems, Damon Lee was very convincing when he got me to use their services. There contract is proof that what the large print giveth the small print takes away. He explained all my questions away, he crossed out things hand wrote in things to sweeten the deal. 

The Customer Service has always been hard to deal with I have complained to them over the years over many things. I was told by Damon Lee that the contract would not be a problem to get out of, not true. I asked them at least 3 times to give me the amout it would cost to get out of this contract a dollar amout.They had Damon call me, never did I get an amout.

Now Joseph Hernandez, who runs their Customer Service Department,will treat you like you are the most ignorant person on earth. I explained to him that I wanted to stop doing business with them and for them to cease & desist from taking any more fees from my banking acount. His response was didn't you read your contract, it automatically renewed in April.I used some very expressive words for him and I am not going to take this crap from this company any more.

Of course when I signed the contract in April, 2011. I trusted the salespersons answers when he gave them to me,regarding the small print in the contract. I informed him that I did not want to be under a contract he informed me that it would be know problem. It dose not state in my contract that it will automatically renew it states  subsequently renews, I was under the impression that it would be my decision to renew.

Joseph Hernandez, tells me he wants to help me. It will only cost you $350.00 for us not to do business with you. This is like legal racketeering.