UAC - Universal Acceptance Corporation Never again will I go to Carhop Nationwide
I bought a car from carhop 7 months ago I have only driven the car a total of 4 months. The car is in the shop every month. And of course nothing is covered on the warranty. I have had to replace the alternator, fix a horrible oil leak ( I was adding oil every day and it is still not fixed right the shop carhop sent me too was rude and kept my car for 2 weeks I took it back and they had it for another week and it still leaks, I had to replace my gas tank, ect ect I could go on, When I tried to give the car back because I still had to pay the payments even though I was spending more to get the car fixed they said they couldnt do that. I got screwed on the car the car is only worth about $2,000 and I am paying almost $6,000. My fault I know but I got rid of a troublesome car in hopes to get a car I wouldnt have to spend my life savings trying to fix but I am paying more now than ever. they have no grace period and if your 1 min late they blow up your phone and every contact number you gave. They charge you to pay your bill the only way to not get a charge is to go to the actual dealership but their hours suck. They are always saying how wonderful people think they are but I have not had a good experience. I am grateful that I was able to get a car loan with my bad credit but it is not worth it in the long run, I would have been better keeping my old car and saving money to put twice as much down at a different car company and getting a reliable car.
Ang
independence, Missouri
U.S.A.
3 Updates & Rebuttals
you know me
Tacoma,Washington,
USA
Don't be fooled
#4
Tue, August 18, 2009
When you are told that UAC and Car Hop are 2 different companies you are being lied to. Both companies are owned by the same people and UAC and Car Hop are 2 different sides of the same company, Interstate Auto Group.
All employees, Car Hop and UAC are trained to create a separation for the customer. That way when a customer becomes upset or disgruntled by the pos vehicle they were brow beat into purchasing the sales person can divert blame to UAC, or the reverse, a UAC rep can blame the sales agent.
The entire sales process is carefully tooled to focus a customer on certain vehicles, everything is done on a very extensive script that every sales person must memorize at 90% or better accuracy. It is designed to break a person down, dig out their most embarrassing financial issues so that when you do object to the 12 year old car with 150k miles on it you will have those issues thrown back into your face.
Throughout this process you will be reminded over and over that Car Hop and UAC are separate, but they are not.
It is very important to know the inspection process that these vehicles, many of which are bought site unseen, go through. A 10-15 minute inspection by a "recon" employee who may, or may not, even be a mechanic. Fluid levels are checked, no oil change is done, brakes are not inspected, tires rarely are even looked at, duct tape is often used to effect repairs. Cars that the people are selling you are often cars they would not even consider putting their own families into.
In short from the moment you walk onto a Car Hop sales lot you are being lied to, misled, and manipulated. You will be told what a great deal you are getting on a car that was purchased for $1200-3000 and being sold to you for 5 times as much as the purchase price with a warranty that will cover the engine tranny and drive train, but only with used parts that come from some random nearby junk yard.
When you finally realize that the purchase you have made is going to cost you as much as a new car at Kia and you have had to sink hundreds of dollars into repairs that Service and Warranty will not cover even 15 days after your purchase you will be hounded by the vultures at UAC who will disrespect you, your family and your friends. Calling you if your payment is 2 hours late at home, at work and where ever they can find you, and they are not nice, or even professional in many cases.
The one positive thing about the Car Hop program is that if you are lucky and get one of the few decent vehicles they have for sale and you make your payments on time and never have to deal with Service and Warranty the credit reporting will in fact work wonders to improve your credit score. The question is, are you willing to take the risk of getting one of the many lemons and end up paying $12,000 for a 12 year old car with 120,000+ miles in order to get that 75-100 point credit score boost?
Anonymous
Shakopee,Minnesota,
U.S.A.
Lies Lies Lies
#4UPDATE Employee
Fri, May 22, 2009
It is amazing how a company can get by with so much deceit and lies. Here is a FACT: Car hop and UAC ARE!!! the same company, anyone telling you different is lying. They only do this to put people through hoops when their are problems. The company is the same its under the title Interstate Auto Group. BE AWARE THIS IS THE MOST SHADY COMPANY I HAVE EVER WORKED FOR
Customer Service
Edina,Minnesota,
U.S.A.
It's unfortunate when any customer is unsatisfied.
#4UPDATE Employee
Wed, December 31, 2008
We would like to help improve your CarHop experience. Please call our office at 888-767-2944 to share your situation in more detail. CarHop has an A rating with the Better Business Bureau and we are committed to continuing that level of excellence. Visit www.bbb.org and search for CarHop for more details. UAC is a separate finance company from CarHop, but I am sure they would also be interested in your feedback. They can be reached at 800-414-2622.