Complaint Review: UBA

My ordeal with UBA Bank and Their ‘No Wahala Loan’!

Fellow Nigerians,

I am Peter A.a male customer to UBA. I was formerly working with one of the leading drink manufacturing company. UBA Bank came and marketed their ‘No wahala loan’ to my Company and the Company took the loan for every member of Staff, with a repayment plan of four (4) years. Deductions were made every month from salaries to repay the loan, but after two (2) years my Organization decided to relocate elsewhere from Nigeria.

In November 2009, before relocating, the Company made a request to UBA to present the individual’s balance for every staff on the said loan which they did. In line with the foregoing, a cheque was issued to the bank from my Company on 6th January, 2010 in foreclosure of the ‘No Wahala loan’ for me and other staff.

On this note I filed and completed a form of the liquidation of my loan on 12th February 2010 at the instance of UBA Ota; sequel to a text message received by me from the Official of UBA.

THEN A SPURIOUS CLAIM

About two years after, the Bank contacted me and said I have a balance of N136,906:00 (One hundred and thirty-Six thousand, nine hundred and six naira) to offset my loan! They disclosed that they gave a wrong figure for the balance of my loan, which resulted into the deficit of N136,906:00 and that I should report to their office and pay the balance.

I considered this development very funny, unthinkable and prejudicial to authentic banking relationship. More so, there was no official letter to me or to my former Company who had stepped into my shoes in liquidation of the loan on any outstanding N136, 906.00. 

All effort made to contact UBA Head office to report the case since 2010 was not successful.

Six years after, on the 13th April 2016 by 16:28hrs precisely, I received an sms from the Lawyer to the Bank inviting me for an amicable settlement plan of my alleged outstanding of a 'no wahala loan' which has now accumulated with interest to a huge sum of over N2million naira with all manner of threat from the Solicitor if I refuse to show up.

MY POSITION

a. I am not indebted to UBA on any Wahala loan.

b. Apart from the above concluded transaction, I have no other loan with UBA.

c. I know that there is a presumption of regularity in favour of the Schedule sent to my former Company by UBA showing my total indebtedness because a Bank has a duty to keep accurate record and estopped from misinformation.

d. I know the bank owes me a duty of care and is expected to take necessary steps to correct this apparent misnomer because, he who wants equity should do equity.

I am using this medium to report this case again for immediate intervention. I am calling on Professional Organizations, Consumer Right Experts and well-meaning Nigerian to come to my rescue and deliver me from UBA Bank as soon as possible.

Thanks.

Best Regards.

Peter A.