Complaint Review: UBF Ultra Body Fitness Allen Texas

When we joined Lifetime Fitness they setup a free one hour session with UBF. My wife and I attended that and then were given a well oiled sales pitch to use them as our personal trainer. We were very reluctant and we told them we could only do 3 months at $180 a month because we can't afford a whole year. We asked them if we can get out of the contract after 3 months and they said yes we can just send a written notice 30 days before the end of the 3 months is up and tell them you want to get out. They didn't allow me to physically review my contract on that date, stating there wasn't a reason for me to see the computer screen and I needed to do is sign electronically. We left feeling a bit uneasy but we trusted what she told us so we started meeting with a trainer for a few weeks.

Later we found out that people were complaining about this company and registering complaints with the BBB and this site and we read some that complained about not being able to get out of their contract and thay they had to pay alot of money to do that. We then discovered there was a "buyout clause" where you have to pay 1/2 of the remaining sessions of the contract to get out of it !! This "buyout clause" was not revealed to us when we signed up with Jasmine at UBF. We went back in to discuss this with her and she was not accomodating at all to my wife and adamant and confrontational and said you signed a contract and thats that there is no getting out of that. 

We then met with her supervisor Clint to discuss that she did not tell us about the "buyout" and he said he would put a note on our account (which he did) and then call UBF corporate himself to see what he could do and get back to us. We also complained to the Lifetime Fitness Supervisor who said she felt very bad about this and it was not right and she would investigate it to make it right.

After 2 weeks we have not heard back from either of them despite seeing them a few times each week asking them for an update !