Complaint Review: UC HEALTH UNIVERSITY OF COLORADO

I am a veteran that was treated for prostate cancer at UCHealth of Aurora, CO. The Choice Card Program via The Department of Veterans Affairs fee basis me to the location for treatment. My initial service to the location begin in November 2018. The VA requested a complete copy of my medical records for the treatment process on May 5, 2019. A copy of the letter was sent to me that included a Release of Medical Records form. The document was signed and sent to UNHealth Release of Information. As a precaution I decided to follow-up with a telephone call. The release department selectively chose to ignore the request for eighteen days and only responded after I contacted the Patient Advocate Office The department called and left a voice message in references to the issue and a call back phone number. Per stipulation as requested I called the department back. Again, days letter a voice message was left stating that the request had been fulfilled. However, it was not stated the fulfill date. The VA sent a second request dated June 13, 2018 stating the requested records had not been sent. I requested to receive a copy of the confirmation notification letter and they never responded back.