I have tried all year to work with them, the never return calls, or send out paper work. They lied about their coverage.
1 Updates & Rebuttals
Regina S
Syosset, New York, USA
I will return your call
#2REBUTTAL Owner of company
Thu, August 17, 2017
Dear Vanessa,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service.Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers.As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. They are informed during the enrollment process that the insurance benefits included in the association membership are not Major Medical. In addition, the brochure and the membership packet states that the insurance benefits are not major medical. Association members also have a 30-day cancellation period during which members may call and cancel and receive a full refund. You state that you tried all year to work with them and that your calls were not returned. We are not sure who them is, and would love the opportunity to help you.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at 855-556-5059, so that we can assist you in this matter and hopefully find the perfect solution.
1 Updates & Rebuttals
Regina S
Syosset,New York,
USA
I will return your call
#2REBUTTAL Owner of company
Thu, August 17, 2017
Dear Vanessa,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. They are informed during the enrollment process that the insurance benefits included in the association membership are not Major Medical. In addition, the brochure and the membership packet states that the insurance benefits are not major medical. Association members also have a 30-day cancellation period during which members may call and cancel and receive a full refund. You state that you tried all year to work with them and that your calls were not returned. We are not sure who them is, and would love the opportunity to help you.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at 855-556-5059, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator