Complaint Review: Uebelhor & Sons Chevrolet

I am writing this review as a warning to potential customers considering doing business with Uebelhor & Sons. My husband and I recently had an extremely disheartening experience with this dealership, specifically with their finance manager, Jordan Williams.

We purchased a used 2012 model from them on October 21st. During the negotiation process, Jordan introduced us to the Allstate plan, assuring us that it would cost a mere $50 per month. What seemed like a reasonable deal was made even more attractive by her assertion that we could cancel at any time without any repercussions. This, unfortunately, turned out to be far from the truth. We wouldn’t have signed up for it if we knew if there were strings attached.

Jordan Williams not only blatantly lied about what she had said, but she also lacked professionalism when dealing with customers. I must note that on the contract that it says to contact the seller within 60 days, it hasn't officially been 60 days yet. When we spoke to her on the phone along with the general sales manager, Jordan contradicted what she said in person - just to cover up her own behind.

Contrary to what she initially promised, we later discovered that if we chose to cancel, the money would not be refunded but would instead be applied towards our loan. This was a crucial piece of information that Jordan conveniently omitted during our conversation.

Feeling misled, we confronted Jordan. To our dismay, she backtracked from her initial guarantee, despite us having recorded the conversation for legal purposes. It was an underhanded move that not only breached our trust but also left us feeling deceived and manipulated.

We initially considered the Allstate plan as we were exploring our options and also contemplating getting AAA. However, considering the overall price and the lack of transparency in their practices, it became clear that this was not a feasible or honest deal.

I implore anyone considering purchasing a vehicle from Uebelhor & Sons to take heed of our experience. The lack of transparency and integrity displayed by their finance manager, Jordan Williams, has left us disillusioned and regretful of our decision to do business with them. Given that we had already invested a substantial $8,000 down payment for the vehicle, it's beyond comprehension why they would resort to such shady, deceptive tactics.


Please think twice before giving your trust and your hard-earned money to a dealership that seems to prioritize profit over honesty and customer satisfaction. You deserve a dealership that values you and treats you with respect and transparency, qualities we found sorely lacking at Uebelhor & Sons.