Complaint Review: UggBoutique

The online company UggBoutique (www.uggboutique.com) sells fake Ugg boots while leading the customer to believe that they are receiving the classic, well-known Ugg Australia brand boots. The boots are priced at $110, around $50 less than the genuine Ugg Australia brand boots.

After receiving the boots in the mail I found that they were not the true Ugg Australia brnad despite the fact that they are packaged similarly and contain an identical "Ugg authentication" card embossed in gold 'Ugg Australia' lettering. Some of the stitching to the boots was also damaged and poorly sewn and so I followed the procedures on the website to return them and get my refund.

After following the return/refund procedures and emailing the company to let them know that I was returning the boots, I received an email response saying that my money would be refunded as soon as the boots were received.

This email was received on October 20, 2008, and I have not heard from the company since (current date: November 16, 2008) although the boots have been received by the company at this point. Follow up emails have not been responded to, and the phone number provided on the website goes to a voicemail system and calls are not returned. I have since found additional online complaints from other customers to the site who have not received customer support or refunds as promised.

I have emailed the company again and am currently awaiting response about the status of my refund, though I do not expect a response. I plan to contact my attorney's office within seven days if the company again fails to respond.

Anonymous
Hattiesburg, Mississippi
U.S.A.