Complaint Review: Ugly Duckling A.k.a. Drive Time

First and foremost, I DO NOT work for DT. I do however, know alot of people that do/did.

This Donna character is a waste of space. Her unprofessionalism and lack of management skills is enough to get this woman canned. (and please remind me again, why was she hired?)

In fact, I actually work with someone is an ex-manager of GC Services, and who knows Donna on a personal level. According to this un-named individual, Donna pulled the same crap over there as she is as DT. She intentionally got a few people fired, and thought she was "the word" as far as management was concerned. She is an evil little tart, who will stop at nothing to rise to the top, even if that means hurting other people in the process.

And what kind of manager wears no bra to work? That is so disgusting, thank you, I just lost my lunch.

So I hear that Ruth is a carpet muncher. Not that there is anything wrong with that, whatever floats your boat, but I'm kind of thinking that Donna and Ruth have got to be cleaning each other's carpets, if you know what I mean. Why else would someone in Ruth's position put of with Donna's load of crap?

I am so fortunate to work where I do because this sort of thing would NEVER be tolerated. I really feel for all of you DT employees.

Dear Upper DT Management;
How much respect and pull does a manager have who actually tells all her employees that she had a boob job?

Is this supposed to make us respect her? Why is this pertinent information? Why is her not wearing a bra to work ACCEPTABLE. Do you realize what she is doing is sexual harassment? No, because I am sure most of you old farts in upper management enjoy watching her flash her old leathery b***s.

Well I don't. As a responsible adult WHO USED TO enjoy my job. This situation has me sick to my stomach. I am unhappy, I am angry and most of all I am tired. Tired of our managers looking past all of Donna's wrongdoing. Allowing her to hire all of her old employees. Employees that she allows to get away with anything they want. I am disgusted that Ruth allowed this sort of favoritism to occur in her department. But as has been previously said on here, It's not too hard to figure out that Ruth can't and won't stand up to Donna. Something about her Leather face, and Amazon figure intimidates her.

I implore all employees out there, make a complain to HR, make a complaint to upper management. This crap has to stop. She is completely ruining our company. And I for one, have had enough.

I have to agree with M's comments about Donna. I work in verifications at the Gilbert, AZ office, and it is a well known fact that Donna thinks she has what it takes to get Ruth's job. The reality is she is a low class old s**t who thinks she can walk around wearing no bras to work, and hitting on young guys. Wearing a black jacket that says b***h on the back of it, does not make anyone except Ruth intimidated by you Donna. It makes you look like an old chump. Everyone does hate you, they wish you would leave. Your negative attitude is rubbing off on your employees and I know several that want to leave as soon as they find better jobs.

I know DT brought Donna in to help customers but here is a newsflash customers and regular people...this woman is incapable of doing anything but creating a hostile work environment. She isn't smart, she doesn't have a good attitude, and most of all she is a waste of space. Someone needs to get wise and dump this old blonde bimbo wherever they found her, my guess would be in the Russian mail order bride catalog.

Let me warn you of something lady, you better start treating your employees with a little more respect. If you don't, then management more than likely will get wise and dump you. Lord knows you don't bring anything positive to our company, anyway. You big ugly b.

I have to agree with M's comments about Donna. I work in verifications at the Gilbert, AZ office, and it is a well known fact that Donna thinks she has what it takes to get Ruth's job. The reality is she is a low class old s**t who thinks she can walk around wearing no bras to work, and hitting on young guys. Wearing a black jacket that says b***h on the back of it, does not make anyone except Ruth intimidated by you Donna. It makes you look like an old chump. Everyone does hate you, they wish you would leave. Your negative attitude is rubbing off on your employees and I know several that want to leave as soon as they find better jobs.

I know DT brought Donna in to help customers but here is a newsflash customers and regular people...this woman is incapable of doing anything but creating a hostile work environment. She isn't smart, she doesn't have a good attitude, and most of all she is a waste of space. Someone needs to get wise and dump this old blonde bimbo wherever they found her, my guess would be in the Russian mail order bride catalog.

Let me warn you of something lady, you better start treating your employees with a little more respect. If you don't, then management more than likely will get wise and dump you. Lord knows you don't bring anything positive to our company, anyway. You big ugly b.

I have to agree with M's comments about Donna. I work in verifications at the Gilbert, AZ office, and it is a well known fact that Donna thinks she has what it takes to get Ruth's job. The reality is she is a low class old s**t who thinks she can walk around wearing no bras to work, and hitting on young guys. Wearing a black jacket that says b***h on the back of it, does not make anyone except Ruth intimidated by you Donna. It makes you look like an old chump. Everyone does hate you, they wish you would leave. Your negative attitude is rubbing off on your employees and I know several that want to leave as soon as they find better jobs.

I know DT brought Donna in to help customers but here is a newsflash customers and regular people...this woman is incapable of doing anything but creating a hostile work environment. She isn't smart, she doesn't have a good attitude, and most of all she is a waste of space. Someone needs to get wise and dump this old blonde bimbo wherever they found her, my guess would be in the Russian mail order bride catalog.

Let me warn you of something lady, you better start treating your employees with a little more respect. If you don't, then management more than likely will get wise and dump you. Lord knows you don't bring anything positive to our company, anyway. You big ugly b.

I have to agree with M's comments about Donna. I work in verifications at the Gilbert, AZ office, and it is a well known fact that Donna thinks she has what it takes to get Ruth's job. The reality is she is a low class old s**t who thinks she can walk around wearing no bras to work, and hitting on young guys. Wearing a black jacket that says b***h on the back of it, does not make anyone except Ruth intimidated by you Donna. It makes you look like an old chump. Everyone does hate you, they wish you would leave. Your negative attitude is rubbing off on your employees and I know several that want to leave as soon as they find better jobs.

I know DT brought Donna in to help customers but here is a newsflash customers and regular people...this woman is incapable of doing anything but creating a hostile work environment. She isn't smart, she doesn't have a good attitude, and most of all she is a waste of space. Someone needs to get wise and dump this old blonde bimbo wherever they found her, my guess would be in the Russian mail order bride catalog.

Let me warn you of something lady, you better start treating your employees with a little more respect. If you don't, then management more than likely will get wise and dump you. Lord knows you don't bring anything positive to our company, anyway. You big ugly b.

First and foremost. I have bad credit but make great money. Now I see these losers that work at Drivetime, they are no better than the people they claim to hope. So what someone has bad credit and a low income, if it wasnt for them you fat idiots couldnt get a job. Ok people with bad credit go to the Duck, well people that cant get a job at a real dealership go to the Duck as well. So what the salespeople are saying is that if you have bad credit you deserve to get ripped off? You guys are worse than telemarketes that prey on elderly people. You know the cars are junk and still put them on the road. What about this, ever consider that those cars are unsafe? What about the lives of others on the road around us? Hmmm, didnt think of that when your spending your commission check on another burrito did ya? I understand that bad credit is nobodys fault but mine, but I will NOT get ripped off by a bunch of fat lazy "salesman". I know people that have worked for Drivetime and their Recon. They don't have good things to say. And they are NOT disgruntled ex-employees. Just honest people that could NOT continue to work there and rip people off. I went into the Drivetime today and heard the GM saying the same b.s. line "oh, if there are any problems, bring the car back." Well guess what, I took my car back a few months later. Still under warranty, and they didnt fix it! Now a year and half later, they claim no responsibility. I told them, hey I would pay for it, but you never fixed it in the first place. The person at recon said, "he was rude to us so we wont work on his car" hmm. If your car broke down in 105+ degree weather 3 TIMES in a week, after the shop "fixed" it. How happy would you be? I will get my money! I am currently building a very strong legal suit against them. And as the lawsuits keep building up, so does my case. Just because you have bad credit or are not "socially acceptable" does NOT make you a target for a scam. I havent seen any runway models at a Drivetime recently. Drivetime will regret they ever ripped me off! That is NOT a threat in any way. Forming a class action law suit. Contact me. I have a great case being built!

Okay, lets quit crying about the cars that are sold "as is" from Drive Time. Lets bring up DT upper management.

I have worked in the Gilbert, AZ Credit center for a number of years, and this place has gone to s**t. Luckily I got out of the customer service department when I did.

First off all, this biker d**e named Donna came in and thinks that she has the power to do whatever she wants. For some ungodly reason she received a management position, although she has no management expeirence. She used to work for this other company that is also listed on this site called "GC Services" and all this company is a low budget wanna be AT&T. Wooo h*o she must be proud. Seriously, this woman needs to be at McDonalds flipping burgers because she has absolutely no customer service expeirence. All day long we hear her yelling at people that have been in that dept for years and years acting like she knows how to do the job. She already got the old customer service manager fired, and Diana was the best manager DT could have ever asked for. Rumor has it per one of Donna's so called "friends" that she is trying to get Ruth's job (she is the CSR supervisor) and Donna will stop at nothing to get that position. So watch out Ruth, Donna pretends to be your friend, and shes trying to get you to fire off all your old school employees so you have no one, and she is going to snatch your job out from under you. If you dont believe this then you are living under a rock because the whole call center knows this to be true.

Everyone thinks that Donna is up to no good because we hear her scream and yell all day long (we can hear her all the way across the building)and its funny because she trys to get everyone in trouble for issues that she knows nothing about.Dont tell an employee that has been with the company for years and years how to do their job. also dont yell at them on the floor, be professional (a manager skill that you lack) and take them in a private office. There have already been a number of people that have quit or moved departments just to get away from her negative vibe because all this lady does is cause drama. Everyone who is left is thinking about leaving the company because they dont want to deal with it. DT used to be a peaceful fun place to work but now its a low class circus.

Not to mention that Donna talks down to customers.
Customers are supposed to be #1 priority, but Donna's #1 priority is to get Ruths position and make it HER company: Donna Time.

Okay, lets quit crying about the cars that are sold "as is" from Drive Time. Lets bring up DT upper management.

I have worked in the Gilbert, AZ Credit center for a number of years, and this place has gone to s**t. Luckily I got out of the customer service department when I did.

First off all, this biker d**e named Donna came in and thinks that she has the power to do whatever she wants. For some ungodly reason she received a management position, although she has no management expeirence. She used to work for this other company that is also listed on this site called "GC Services" and all this company is a low budget wanna be AT&T. Wooo h*o she must be proud. Seriously, this woman needs to be at McDonalds flipping burgers because she has absolutely no customer service expeirence. All day long we hear her yelling at people that have been in that dept for years and years acting like she knows how to do the job. She already got the old customer service manager fired, and Diana was the best manager DT could have ever asked for. Rumor has it per one of Donna's so called "friends" that she is trying to get Ruth's job (she is the CSR supervisor) and Donna will stop at nothing to get that position. So watch out Ruth, Donna pretends to be your friend, and shes trying to get you to fire off all your old school employees so you have no one, and she is going to snatch your job out from under you. If you dont believe this then you are living under a rock because the whole call center knows this to be true.

Everyone thinks that Donna is up to no good because we hear her scream and yell all day long (we can hear her all the way across the building)and its funny because she trys to get everyone in trouble for issues that she knows nothing about.Dont tell an employee that has been with the company for years and years how to do their job. also dont yell at them on the floor, be professional (a manager skill that you lack) and take them in a private office. There have already been a number of people that have quit or moved departments just to get away from her negative vibe because all this lady does is cause drama. Everyone who is left is thinking about leaving the company because they dont want to deal with it. DT used to be a peaceful fun place to work but now its a low class circus.

Not to mention that Donna talks down to customers.
Customers are supposed to be #1 priority, but Donna's #1 priority is to get Ruths position and make it HER company: Donna Time.

I am a salesman with the DT, and the only thing I have to complain about is the hours I work. I work long and hard to make sure that I help people get the transportation that they desperately need. Now some of you people out there need to wake up. These are used cars, and used cars have problems. Now it's true that all the cars go through inspection before they come out to our lots, but that doesn't mean that the car is going to be in pristine condition. I have seen posts on this site where people complain about a dent in the door or something. That is a cosmetic defect and DT does not repair those. I'm sorry. If you don't like the car with a little dent in it, THEN DON'T BUY IT! DT is the dealership with options. I have never seen a customer "pushed" into any one car. we provide them with several cars to choose from on our lot, and if they don't like any of those, we look at cars on one of our other lots. It is our job to find you a car that you like; that you approve of; that you can afford.
Now from the pricing aspect: Why do you people think we would charge blue book for a car? This is a business. You don't stay in business too long by giving away your product. Our prices are based on what we buy the car for, plus whatever repairs we have to put into it to make sure that is up to DT's standards, plus a small mark-up. That's it. We don't sit in the office and discuss the best way to screw you out of your money. In fact, All I hear from the other salesmen and managers is how we can save you money.

Interest Rate: I know 29.9% is high, but lets face it, if you're coming to DT, it's because you don't have any credit, or the credit you do have is bad. Most of our customers come to us because of the way that they are treated at other big name dealerships. I work closely with people from those dealerships, and they often tell me that there are so many people that they can't do anything for because their credit is so bad, and they would rather not waste time with someone they know they can't help. We help those customers by providing them with transportation. Another point to be made is that the 29.9% interest rate is not set in stone. Unlike any other dealership in the country that I know of, DT offers a 30 day buy down. That means that your interest, with minimum down, starts at 29.9, but with this buy down, your interes can go down to 4.9. If you choose not to take advantage of this opportunity, then that is your decision, but we offer it to every customer that comes onto our lots.
Service: I'm not going to lie, there are probably some people in the company that shouldn't be, but The vast majority of us are there to help YOU. Once you accept the fact that you are buying a used car, you can understand that it is going to have problems. However, when the manager is signing you up, he tells you exactly how to take care of those problems, even after warranty. We never leave someone stranded. I had a customer that I sold a van to. A couple weeks after it was sold the alternator went out. That happens. So we had it towed to our recondition factory to be repaired, and I took myself off the floor for the whole day and half of the next, and drove them around until their car was fixed. I care about the well being of my customers, as do most of the DT employees, and that is why a great deal of our business comes from customer refferals. I don't want someone who is looking for a car to look at this site, and see nothing but negative remarks. If you'll notice, out of the thousands of customers that DT has helped, there have been very few negative remarks posted. It's impossible to please everyone, but conceivable to please most. That is how I look at it. With any car dealership you look up, there are going to be negative remarks, but don't let the misfortunes of the few prevent you from attaining the help you need. I work for DT and I am here to help you. So give us a call, and let us show you what we can do.

lets recap..

From what i have read so far we have the employees on one side... a trainy problem 18 months into a loan on the other and someone that thinks Mr. Garcia has his employees brainwashed.

I would like to start with the third group here first i would like to point out that while Mr. Garcia has had prior dealings with the law unless you know him personally and have been granted the privilage to call him by his first name.

I don't know where the respect for people has gone.

Now on to the other two catagories, Any mechanic you go to has specific business hours just like the company you work for does. How can you expect any company to change its hours of operation to fit with your work schedule so that you are not inconvienenced? The mechanics that work for Ugly Duckling or DriveTime have lives as well and rely on specifics hours of operation. I feel bad that you have had a problem with your transmission but in 18 months did you receive any warning that the transmission was going to go bad? (if not how could ugly duckling?) you were able to drive the vehicle for an 18 month time with no other major problems (at least according to this complaint) and you are upset because UD offered maybe at a higher rate to help you pay for te repairs on YOUR vehicle over time (i set many of these up and they are all at 0% interest) if you don't like the price then you can go to another mechanic. The transmission would have been sent out to a vendor for the repairs anyway and UD has to cover the cost of doing that.

I don't condone all that the company has done by any means but some people do need to stop and think if it makes sence before tey complain but that seems to be wher our country has gone, nobody takes the blame for thier own problems they are someone elses fault. I won't even recommend opening a complaint with the company customer relations department since you are getting more then most people would from any other car delership to repair thier vehicle.

Unfortunately for Reginald it is people like him with limited education and schooling that make 'ol Ernie Garcia's pockets fat. Don't pay your bills and your going to wind up at the Duck or DT (whatever). There were many good arguments made about why Reginald is in his position of submission but can he REALLY afford a lawyer to take this on? Lawyers are one step above the Duck and they don't work for free either.

The lots sold cars that should have been in the junkyards getting scrapped and charging interest rates of 29.9%. At least when Champion Financial was in business, you were guaranteed a rate of the low 20%.

The hideous thing is that D/T is still looking for employees and then they become brainwashed into Ernie's thinking.

Granted they pay great $$ for collectors but there is a morality conflict there. Everyone who has left there has wanted to expose inside information, because the Duck still screws the customers and employees.

As a final parting shot here, their advertisements in the Sunday's Arizona Republic require all employees to undergo drug testing (finally!) and back ground checks. There is the pot calling the kettle black! As for those who don't know 'ol Ernie was indicted for insider trading and convicted yet he doesn't want convicts working for him.

Jack, You are right. I worked over 5 years with DriveTime/Ugly Duck and I've seen and heard it all. Every excuse in the book, why they had to buy at DriveTime or why they can't pay their payments.

From my child support didn't come in, my husband left me, I'm on my 4th job change(in the last 6 mths). These people are called Career Debtors. It's everyones' fault but theirs. Funny when I had to make collections calls at 11:00am, they're still sleeping or they have their kids cover for them. Why are they not out looking for a job?

Repairs, please. Picture this here they are at the dealership, with maybe they're tax return check, they only time they have any money on them, and buy a car. Now, the car may need brakes, oil change(that probably needed to be done right after they bought it)I'm not going to take any salesman word that it was just done, this is true with anything I've bought in the past, and now they call and say I can't make the payment due to repairs. So we offer to defer the payment and give them additional time to make repairs.

So, do you think they repair the car.....NO they spent the money on other things. Oh I know now we're going to hear, food for my kid...etc..Listen get help from outside agencies, I know cancel your cable bill..or you didnt pay that either and it's already canceled. That's why there are food banks, next excuse...see!

This person who wrote in likes to blame us for reporting her husband's derogitory credit on her file, well, marry the guy with bad credit try and apply for joint credit out in the world and guess what his credit file may show up on yours, if she was smart she could of easily had his file purged, no big deal, but then again blame DriveTime.

That's the problem with these career debtors blame, blame, blame. Me? I thank them every paycheck! They keep me in a job!

come on lets get real. Most used cars are sold as is or have a short warranty. One and a half years later a tranny goes out and our company tries to help by putting a person on a repair contract. And what thanks do we get...you guessed it a report on what a rip off we are.

The report is the only ripoff and people like this make me sick to my stomach.

Did you really thing that if you get into a 2 to 3 year loan that you would never have to take some responsibility for fixing things on your car. Did you realize it was used and has thousands of moving parts????

When I was young nobody offered me a repair contract..I had to suck it up and repair my car.

stop your crying and take some responsibilty

thanks for the oppurtunity to rebutt

come on lets get real. Most used cars are sold as is or have a short warranty. One and a half years later a tranny goes out and our company tries to help by putting a person on a repair contract. And what thanks do we get...you guessed it a report on what a rip off we are.

The report is the only ripoff and people like this make me sick to my stomach.

Did you really thing that if you get into a 2 to 3 year loan that you would never have to take some responsibility for fixing things on your car. Did you realize it was used and has thousands of moving parts????

When I was young nobody offered me a repair contract..I had to suck it up and repair my car.

stop your crying and take some responsibilty

thanks for the oppurtunity to rebutt

come on lets get real. Most used cars are sold as is or have a short warranty. One and a half years later a tranny goes out and our company tries to help by putting a person on a repair contract. And what thanks do we get...you guessed it a report on what a rip off we are.

The report is the only ripoff and people like this make me sick to my stomach.

Did you really thing that if you get into a 2 to 3 year loan that you would never have to take some responsibility for fixing things on your car. Did you realize it was used and has thousands of moving parts????

When I was young nobody offered me a repair contract..I had to suck it up and repair my car.

stop your crying and take some responsibilty

thanks for the oppurtunity to rebutt

I am hoping these suggestions will be used by the

Drive Time/Ugly Duckling Corporation. Practice

what you preach. Change your 'ugly duckling' ways,

practices and behaviors by really giving people a

chance to improve their credit rating. Better

equipment.



I have had my vehicle for less than 7 mos. 3 weeks after the purchase date-the SES light was on, less than 3 weeks after that we discovered there was no oil dipstick, and then 1 month later, I was shown that 2 of my tires had

been patched on the wall (illegal in 50 states)

not to mention all the other mechanical problems

that have surfaced.



Your hours of operation are not convenient for employed people, therefore time

to have these 'repairs' made is time lost from

work! Lost work is lost wages hereby problems with

payments. So far, I have managed to continue making my payments-ahead of schedule but I do know that I will NOT continue to do this for the

life of the contract. I am seeking a legal-hopefully CLASS ACTION, remedy for the rip off situation I have gotten into by using DRIVE TIME/UGLY DUCKLING!!!



There are reasons that people have bad credit and

some of us truly want to change our situations. I

am a consumer and do not appeciate the feeling of being taken advantage of, like I feel I have been with Drive Time! I have been pleasant,cooperative and patient. I feel that they have done all that is possible to set me up for failure! If this is how they want to keep conducting their business, then 2003 will prove to a very interesting year for Drive Time. With the economy in its current state-people have already become very vested in the spending of their hard earned dollars. I may have bad credit-for whatever the reasons. If I am trying to change that then work with me by 1) providing me with decent,dependable transportation

-as you claim you do! 2)have convenient repair hours for the defective vehicles you have placed on the roads. 3) Work with clients to find that medium where all can be winners. Drive Time-don't feel that you are the only ones out here who can get tough-nasty and mean. When it comes down to it-your are nothing without the consumer and we can become lower,nastier and meaner than you'll ever want to know about because we no longer have anything to lose!



I hope for your sake that I don't loose my job over the shoody work that has been performed on my car! I just got it back Tuesday only to have an air bag light on...when I commented about that, I was told to just bring it back! Yeah, 12 times and I haven't even owned the vehicle for 1 year! That's more than 1 visit per month. Who is the real loser here? I wonder just how safe it is

to have a Drive Time vehicle on the road?? Hum!!

Phillis:



I understand that you guys are in a so-called "high risk" financing, but being one that has decent credit and bad experience with your company, I will be the first to say that even if I were totally desperate, I would never do it again. Your people should learn that if you speak to someone in the way that you would want to be spoken to, they would be more responsive. Let's be straight..you guys sell junk cars to people in desperate situations.



Oh, and my bad experience continued. I guess that my ex-husband had financed with you guys and got repo'ed with a deficiency. We have been divorced since April 1993,he financed in 1996 it got repossessed in 1999, so therefore, it is NOT my obligation. I keep getting it off MY credit report, they keep putting it on. An attorney in Palo Alto, who won a class action against your company for defrauding customers and putting inaccurate information on their credit reports told me that if it goes on again, he will be more than happy to file another suit on my behalf. My ex went back to Israel, from what I understand and I have not seen him since 1995, so his problem is not my obligation.

I am employed with Drivetime and in the collections department. I am responding to the complaint that this person bought a car, and then a year and a half later thinks he has the right to complain about his transmission. Let me ask you, have you ever bought something and after using it over a year go back to the merchant that sold you something and complained?



This person came to Drivetime for a reason. He had derogatory credit and needed transportation with financing. I am the one who looks over his CBR report. I see he didn't pay his credit cards, previous landlords, cable,water,electric and other bills.



Now we're the ones who take the risk of financing. This is why we have to have a high interest rate. This is what will follow this person the rest of his life since he chooses not to repay his financial responsibilities. So for him to stop paying due to the fact that Drivetime will not repair his vehicle, is ludicrous.



I've always seen Drivetime help people re-establish credit, repair issues and offer assistance when the consumer needs it. The ones that I've read about have no idea what it's like to function out in the real world of business.

I am employed with Drivetime and in the collections department. I am responding to the complaint that this person bought a car, and then a year and a half later thinks he has the right to complain about his transmission. Let me ask you, have you ever bought something and after using it over a year go back to the merchant that sold you something and complained?



This person came to Drivetime for a reason. He had derogatory credit and needed transportation with financing. I am the one who looks over his CBR report. I see he didn't pay his credit cards, previous landlords, cable,water,electric and other bills.



Now we're the ones who take the risk of financing. This is why we have to have a high interest rate. This is what will follow this person the rest of his life since he chooses not to repay his financial responsibilities. So for him to stop paying due to the fact that Drivetime will not repair his vehicle, is ludicrous.



I've always seen Drivetime help people re-establish credit, repair issues and offer assistance when the consumer needs it. The ones that I've read about have no idea what it's like to function out in the real world of business.

I am employed with Drivetime and in the collections department. I am responding to the complaint that this person bought a car, and then a year and a half later thinks he has the right to complain about his transmission. Let me ask you, have you ever bought something and after using it over a year go back to the merchant that sold you something and complained?



This person came to Drivetime for a reason. He had derogatory credit and needed transportation with financing. I am the one who looks over his CBR report. I see he didn't pay his credit cards, previous landlords, cable,water,electric and other bills.



Now we're the ones who take the risk of financing. This is why we have to have a high interest rate. This is what will follow this person the rest of his life since he chooses not to repay his financial responsibilities. So for him to stop paying due to the fact that Drivetime will not repair his vehicle, is ludicrous.



I've always seen Drivetime help people re-establish credit, repair issues and offer assistance when the consumer needs it. The ones that I've read about have no idea what it's like to function out in the real world of business.

I am employed with Drivetime and in the collections department. I am responding to the complaint that this person bought a car, and then a year and a half later thinks he has the right to complain about his transmission. Let me ask you, have you ever bought something and after using it over a year go back to the merchant that sold you something and complained?



This person came to Drivetime for a reason. He had derogatory credit and needed transportation with financing. I am the one who looks over his CBR report. I see he didn't pay his credit cards, previous landlords, cable,water,electric and other bills.



Now we're the ones who take the risk of financing. This is why we have to have a high interest rate. This is what will follow this person the rest of his life since he chooses not to repay his financial responsibilities. So for him to stop paying due to the fact that Drivetime will not repair his vehicle, is ludicrous.



I've always seen Drivetime help people re-establish credit, repair issues and offer assistance when the consumer needs it. The ones that I've read about have no idea what it's like to function out in the real world of business.