Complaint Review: Uhaul Moving & Storage of Key Largo

So i went in about a month ago to rent a storage unit, and was told by a young man that there was none available. His attitude was about the same as someone that just wants to go back home and play his Xbox. I asked if there was a waiting list. I was informed that there was in fact a list, so I jotted down my name, phone number, and the different sizes that I was looking for, and left.

Fast forward a month, Walk in today, same young gentleman as before, and thought to myself, "awe well, I'm already here, let see if they have something". I ask about available units. Young Xbox player says they have a 10x10 climate controlled, and also a 10x10 drive up. I'm wondering what happened to my name and number from a month ago. I ask to see the 10x10 drive up, and he hands me a key. I take a look at the unit, and I think it will work out.

Back at the office, I tell "beautiful happy attitude buddy" that I will take the unit. He asks if I have a lock, which I told him that I did. He asked if I had a "circular lock" I said no, it's just a master lock. I was then informed that I "had to have a circular lock" to which my response was, "What is the purpose of me HAVING to have a circular lock?' Mr. Game systems only response was "it's for security purposes" with no other explanation. After a banter back and forth about what the purpose of me buying their $10 lock, I finally gave in and told him to just go ahead and ring it up.

I had a one month free coupon from renting a Uhaul which I presented to Marathon Gamer, and he informed me that the price per month is $154.95. I point to the sign hanging behind the desk, and also that paper he handed me (I will try to upload a picture) I noted that the unit is advertised as being $124.95. Mr. don't sit too close to the TV (receipt says John so I will refer to him as "John") looks up and says prices have gone up.

Ok so after all this, I grab my shiny new padlock, some boxes and tape and head over to my unit not realizing I had put the original lock back on my unit. Back in the office, John takes my "access card" that has my unit number on it and hands me a key. I ask, is this facility open 24 hours as your website advertises? John answers that it is open only during business hours which are M-Sat 7-6 and Sun 8-5. So, just to be clear, there is the $10 lock I bought, ALONG with their lock on my unit, the facility is NOT open 24 hours, and I am paying $30 more a month than advertised. The website and also the papers say the facility is open 24 hours. I did not bother asking Xbox John about this policy, as I figured I would get a response along the line of "Hours change"

I believe this falls under the false advertisement clause, but as we all know, there is nothing I will do about it, because the hassle and time it takes to have this business straighten up its act, is more than it's worth. I will take my free month, not put anything in my unit, and cancel after the month and look for another storage unit.

Get some sleep John, you will feel better I promise.