Complaint Review: UHAUL

i was a uhaul employee for a year and a half .and was fired and assaulted by a new manager who still is employeed by this company .i have pressed charges against the manager and the case is still proceeding in court.i applied for unemployement and was refused because uhaul and recent manager stated i refused to do my job .which is not true.ive worked in this company for more than a year and never got a warning from any of the last four managers before this new manager came to the company .which he worked here for about two months before i was fired.he also came to work with a fire arm which the company district manager new.mind you he is new to the company.hes also fired six other employees .one of the employees was fired because he gave boston police a statement that he witnessed the assault .also a customer witnessed the assault as well and boston police stated on report that the two witnesses statements matched my statement.to all the readers trust me when i say i seen everything uhaul has to offer and its nothing at all.ive worked for the storage section which was filthy and has mice all over i know i cleaned hundreds of the storage spaces .and i also worked in there truck section .which most of their 10 ft 14ft 17ft trucks are not roadworthy .lights dont work,brakes are low,trucks are filthy,i can keep going on but thats for the customer to find out for themselves.now as far as their vans go their pretty new .well i would love to keep adding to this list . last but not least this company should be in a union in order to make a change for the good.

Well there will be no agreement here so we will have to agree to disagree. Legal doesnt mean right. common sense. Im not debating the legal part of it so to keep repeating "a contract is a contract" is ignorant since you dont even know what im debating after all this. No matter what the policy is a customer has the right to complain when they do not get the service they paid for.

It would be stupid not to. So its not even worth arguing this anymore because some people just dont have common sense or a conscience. Im not an immoral person like some people who would sit here and defend a company who sends out faulty equipment to people that can cause them to get injured or killed.

And anyone who would defend such practices has to be a rather disgusting person. So Uhaul knows that people have to sign that if they want to move because there are few or no other options. An intelligent person still complains to the company if they did not get the services they paid for. I did not say oh please let me pay you to sit on the road half the day. no.

And anyone who thinks thats ok is not too bright. They expect to get paid 100% and i expect to get what i asked for. A working truck to make my move. And i love the lack of comment on pretty much everything i wrote because theres nothing to say because I am right. people know they dont have their equipment checked like they should. A

nd anyone who defends these practices should really be ashamed for being such a horrible person. To care about money over a human life is disgusting. That is the company you are defending. One who doesnt care about its customers safety and does not take responsibility for their own equipment that they do not keep up.

Most of what i said before couldnt even be debated so that should tell you something. What kind of person do you have to be to defend such an immoral company, regardless of a contract.

Try having a conscience and being a decent person instead of caring only about legalities and how a bad company can make the most money. The only people worse than the people who run the company are the ones who defend it. Im disputing this because its wrong. Legal does not equal right. There are things that are illegal now that used to be legal.

Someone had to be smart enough to complain about things for them to change. So to even act like people shouldnt complain when they dont get the service they paid for is just plain stupid. And you cant argue with stupid.

It would be dumb to not complain to the company when their equipment doesnt work because of their negligence. All this is common sense so Im not even repeating it anymore. If someone cant get all this by now, they certainly arent worth talking to. Im not arguing legalities, Im arguing right and wrong.

Because legal doesnt mean right, especially when you are practically forced into signing with the company because of the options out there. And nothing I said before about their maintenance or cusomer cervice was even disputed so i was obviously right about all that. Yeah a contract is a contract.

As long as you can feel good about yourself when people are getting killed in their equipment knowing that you defend their practices. pretty evil. there was no point in even replying because it just showed i was right by not having a response to anything else other than repeating the same ignorant words.

why even make yourself look bad by replying and not being able to argue anything. well you can have fun since some of us have a life and dont come here every day to argue with people when we dont even work at uhaul. how pathetic. have fun. Im not going to argue with anyone who doesnt have common sense or a conscience. And I wont be checking back so tell it to someone who cares.

The fact of the matter is that a contract was signed and it is legal whether it is right or not

That is THEIR responsibility. If it costs a customer extra money to pay labor or anything else, Uhaul should at very least be helpful in resolving the problem and apologize for having such sucky service. I drive my car every single day with no problem. When you drive a truck 40 minutes and it breaks down twice, there was an EXISTING problem.

If they had serviced their trucks, it wouldnt have happened. So I wouldnt be defending the fact that they are jerks and dont think they should have to provide the services they agree to to the best of their ability. They sure expect to paid though dont they? And all I see is the same person commenting to all the people on here as if they have some reason to take what is said personal.

Just because you may run the place you work at well does not mean every other one does. So whats the excuse for the extremely poor cutomer service??? I guess thats ok too then right. Its ok to be rude or blow off customers instead of just being honest about what they intend to do or not do. Yeah great company huh. I guess companies dont have to do their best to provide the service they agree to provide. If you read enough on here you see a lot of emplyees and ex- employees that admit the trucks are not always serviced as they are supposed to be. Not to mention that many of them are old, beaten up, and have a ton of miles on them.

There are limited options for people who are moving who cant afford to spend a grand to move an hour away and dont have anyone to help them. So just because Uhaul is one of the few available companies, doesnt in any way make them good.

They know there are few options so they offer low prices so veryone will use them. They also know they dont have to have such great service because the options are so limited for service at a reasonable price. So dont confuse a big company with a good company. And these complaints are aimed at the individuals the problem was with, not Uhaul in every state, so to take it personal when you work in another state is stupid.

This complaint was about the regional office in MA. Its pointless to have such an attitude about something that doesnt concern you and you had no part of. No you need to use your head and realize that when you sign a contract, you sign it with the intention that both sides will do their part. Not servicing your trucks and giving out faulty equipment that could kill someone is not reasonable. So you need to understand what responsibility means!! If you arent smart enough to realize that you shouldnt be commenting on proper business practices. And uhaul is so great it has websites dedicated to the horrible service it has provides. right. If they can prove they have been doing the maintenance on the truck, then maybe I can understand. But I know many of them dont. When you drive a short distance and keep breaking down, there was an existing problem and was not looked at before it was given out. common sense.

Im dying to hear why that is an ok way to run your company?? Since you are such a uhaul lover and know how they do things so well, do explain that. as well as the horrible customer service, why thats ok too. cant wait to hear it. When you rent a truck and sign a contract naturally you should be renting a properly serviced truck and there is no excuse for bad customer service in any company.

It is the companies responsibility to make sure they take care of their trucks. period. Contract or no contract, it is the companies job to provide the service they agreee to provide with 100% effort. Just like they expect me to pay them 100% of what I owe. I guess there should be something in that contract that states if theres a break down and its shown that proper maintenance wasnt done, a refund should be given. I think thats reasonable.

Anyone who doesnt agree is looking to rip people off with no regard to their safety. The people who defend such bad practices are immoral and only care about money, as opposed to the safety of the customers.

Apparently they are not that stupid or they would not be the BIGGEST moving company in the world. Another thing is that I am not an employee. Yes my typing is not the best but I am smart enough to know that you read what you sign!! It is a legal contract between a company and a customer. If you are not smart enough to read before you sign you shouldn't be signing!!!

because its all in their contracts that they are not responsible for break downs and will not credit you for them.


It happens. That's the chance you take. Otherwise, find a friend with a truck that you can borrow to move items.

Or mail the items to get to where they need to be. Or work with a MOVING company so you dont have to worry about breakdowns.

My phone, Cable, Electric & Gas will reimburse me if the service is not provided that I pay for. If it is a day or more they will take that days charges off my bills and if it is less than a day than they will offer something to compensate such as a coupon for something free. Thats how it should be with anything you pay for. U-haul should absolutely reimburse the customer for whatever she was out and with the best way to advertise being word of mouth then they are morons not to. Which obviously they are since their employees can't spell or even make any sense. Does the sign outside of the office read Smart people need not apply??

Apparently most people in this world do not pay attention to anything. If you had read the contract before you signed it, agreeing to all the terms and conditions, you have noticed that u-haul is not responsible for down time on the truck. when you rent a vehicle of any kind you take a risk!! They are machines and not perfect. It does not matter whether it is a uhaul or ryder or ford or mercedes, it is a mcahine and there is a chance that it will break down. Next time us you head and read what you sign!!!!! It is just like your power bill, if it goes out there is not refund, or if the wind blows and your satelite goes out, does direct tv give you some money back? NO.