Uhaul and Storage of Five Points - Frank Grau the owner, and Harry the manager The Franshise owner & manager raised prices; were abusive when I complained. Uhaul corporate so far has not called me back Wilton Manors Florida
They quoted an all inclusive price saying that they could not print out the quote because of their computer system, and then raised the prices when I picked up the truck and when I was already in the middle of my move by adding an Environmental fee, charging more for pads & dollies, saying they had not included sales tax, and including only minimal miles.
When I complained politely,Harry, the manager, called me a Jerk, said I was starting a pissing contest, asked where I work so that he could harrass me at my workplace, told me that I should show him the written quote which they do not provide, etc. Harry refused to stop with insults, curses, and threats. Frank Grau the owner had sat silently staring at me all Three times I was in the Uhaul store.
Frank Grau told Harry to call the police on me when I asked for someone different to assist me. I remained polite. Harry rewrote the truck rental on my wife's name. When she asked if I could drive the rental truck, Harry replied "That's on You", whatever that meant. Harry continued being offensive by informing my wife that unlike me, she was nice. I complained to UHaul national. Harry told me that he didn't care if I complained. So, far, a day later, Uhaul National has not called me as promised.