Complaint Review: uhaul

1.The purpose of this post is to provide feedback for future costumers, on Uhaul’s services. It will include the location, the names of individuals, the dates and times, and the conversation that took place. Additionally, this post will seek rectify the level of inappropriate behavior by some of its staff in hope of correcting the subpar behavior.

2. On 3 March 2018, a rental was confirmed with Uhaul at 139 Castroville Rd, San Antonio, TX 78207. Before arriving in San Antonio, a phone call was made to the location of pickup, in which Naveem Butt provided instruction for pick up along with directions. Arriving from the San Antonio Airport, a second call was made to confirm the pickup and was validated and approved.

3. Upon arrival to the pickup location, it was conveyed by Naveem, that he was unable to contact me. I attempted to explain that I was flying into San Antonio and was unable to answer my phone due to the lack of reception. It was alleged by Naveem that I have given him the wrong number, and thus began threating me and my friend who was in the store. My friend attempted to calm the boorish juvenile, by explaining that I was flying in and was not able to answer my phone. The vulgar, and unaccomplished individual then attempted to throw both me and friend out of the store and conveyed “that I am the manager, I am in charge! I do not answer to U Haul! This is my store! NOW GET OUT!!!” In order to keep my rental agreement; as I was not prepared to find another rental; I attempted to correct the situation by asking Naveem to call the number provided. Upon calling me, Naveem was able to reach me and verify the number was in fact correct and I was able to continue on with the rental transaction. There was no log on my phone that indicated missed calls, texts or any voice message at the time.

4. Naveem never apologized for his irate behavior, and is a testament to level of unprofessionalism Uhaul offers to its customers on a daily basis. I am confident in saying that the matter at hand could have been handled better; regrettably, to this day customers nationwide continue to prove Uhaul and its staff as senseless and inconsiderate to the needs and feeling of it patrons.

5. I look forward to the day when Uhaul can treat it people with respect and dignity. However, asking for this would be too much. For more evidence on the feedback of other customer who have witnessed Uhaul sub standards, please see 1) (((REDACTED))) 2) (((REDACTED))) 3) (((REDACTED))) 4) (((REDACTED))) (employee feedback) 5)  (((REDACTED)))