Complaint Review: Uhaul

I don't honestly know where to start with my incident as I am just in disbelief of the whole ordeal.

Reserved a 15' Uhaul online for pickup on July 3rd at 2pm. Arrived at the location for pickup at 330 and my reservation had been cancelled per my app. Called 1888 number and spoke with a rep, who was friendly and helpful. He verified everything and said because I was late that they cancelled it.

Except my email stated I could check in and do everything via my phone and anytime day or night. He wasn't able to get me a rental for that day but found another location with one for the next day, July 4th. Reserved it and paid in full $297.

July 4th go to the other location Valdosta Ga, Carter Prepaid and arrived 10 mins early for pickup at 11am. Start the no contact check in process and then prompted to go into the location and show them my code to get the keys. Except location is closed. No lights on and door is locked. I call 1888 number again and after a 15-20 min hold I finally speak with someone. She verifies all my info and location.

Uses Google to verify the hours and states that the company shows no holiday hours and that they are open. Well they are not open, I'm standing right here. After 10-15 mins go by we locate a man unlocking the door to a business next to it. He says he can go and grab the key for us but he isn't an employee there. Ok. Finally after all this we have key and finish check in process on app. By 12 we are in route to load the truck. 

I reserved a 2 day rental and a 1 way trip.

July 6th (day of return): Decide to return it back to Valdosta and call to speak with a rep via 1888 number. She explains that they will convert it to a daily rental of $29.95/day and then .79/mile. Then adjust it and anything over what was paid will be additional. Great. Around11am (time uhaul needed to be returned) realize we are still an hour or so out.

Call 1888 number again, (hold times in excess of 60+ mins), use Facebook messenger whole holding. A rep through messenger states I could be charged for an additional day if it is not returned by 11am. So I call and speak with an employee at local branch in Valdosta. She stated as long as it is returned by 1, she wouldn't charge additional day. Great. 

12pm huge fiasco happens and my boyfriend decides to take the truck without me and leaves. I wait 20-39 mins and decide to contact uhaul again to let them know I am no longer in possession of the uhaul. Again hold times were lengthy and I use messenger to contact them.

Gave her all info and name and address etc of my boyfriend. Reach out to local branch, no answer and called 5-6 times. Then send them a Facebook message. Finally I get a text at 315pm from boyfriend stating it's been dropped off. Call to confirm this with local branch and again no answer. 

I received my final receipt via email Friday July 8th showing the additional $541.07 they debited from my account. Now I am out of pocket almost $1k not to mention the copious amounts of gas money I have shelled out. I spent $300, if not a little more, on gas alone. Now we are looking at $1300+ in my out of pocket. I could've put a down payment on a truck at a dealership. 

Total as of right now that Uhaul has charged me is $906.72.

Actual time I had Uhaul:

P/U July 4th at 12pm - July 6th at 3pm. = 51 hours

I was charged for 3 days. The overage in miles I was charged $3/mile and not .79 cents as the rep had explained. They charged me almost $70 for 10 gallons of gas they say it was short. Also reflects the Uhaul was not returned until 5pm, exactly. Then on top of that the additional taxes on that amount of money. 

I have emailed, called, Facebook messenger and chat box on their website. I finally spoke with a rep who started a claim and a regional manager is or was supposed to contact me within 72 hours. 

This is where I am right now and it is Monday July 11th. 

*****And in case you are wondering the boyfriend is now an ex and has blocked me from contacting him*****