Complaint Review: Ultima Patch

I ordered a "FREE SAMPLE" on April 13, 2006 online. Hmmm so-called "FREE" - I had to pay $7 and some change for shipping! I figured, "what the heck, if it works." I also threw in the Lipo capsules. My total was $37.90. I never received a confirmation e-mail regarding my purchase.

I noticed today, when I called to check on my checking account (like I do every other day to check off items that have gone through) that my checking account is - get this - OVERDRAWN by over $100!!! They JUST NOW charged my account the $37.90, which was fine. What overdrew my account was the bogus charge for $129.90 for some automatic enrollment or automated shipping or whatever.

SAY WHAT?? I called my bank. They gave me the company's # to call and told me that should the company refund my money, that they are also responsible for paying my over draft fees. When I called Ultima Patch, just now, the guy told me, "well, it was purchased on the 13th and shipped on the 18th. I don't know why you haven't received it yet."

So, I asked him, "how can it have already been shipped out so long ago, and the company is JUST NOW CHARGING my account??" He couldn't answer that. I then asked him about the charge for $129.90, to which he explained about the automatic shipping/enrollment thing. I told him I never authorized that.

He said, "well, you had 12 days to cancel." I asked him, "how was I supposed to know that you would charge me $129.90 in 12 days if I didn't cancel? Cancel what? I didn't see ANYWHERE when I was checking out that I would be enrolled in anything and charged an exorbitant fee of $129.90. I would have remembered that, and not gone any further with the checkout proceedings!" He gave me some weak excuse like, "well, I think you had to click 'accept terms' a couple of times before your checkout was complete." I told him, "Don't hand me that crap.

Number one, NO SITE has you click "accept terms" more than once. That's rediculous! Number two, I would have remembered seeing something like having to cancel before a certain period - especially when it comes to being charged $129.90!! You can still charge me for the $37.90, but I want my $129.90 back - I DID NOT AUTHORIZE IT!"

He said that he would forward the request to a supervisor and someone would call me back. However, he was unable to give me a time when that would be. I have no choice but to take him at his word. Thankfully, I have people in my family who can help me out with the overdraft and the fees that have occurred because of this company's negligence. I can't believe they did this to me! I HAVE NEVER BEEN OVER DRAFTED IN ALL MY LIFE! If I don't hear anything by tomorrow, I'm contacting my bank AGAIN, as per the Editor's suggestions on other posts regarding this company.

I AM GOING TO GET MY MONEY BACK, IF THEY LIKE IT OR NOT, SOME HOW, SOME WAY. My bank DID say that if Ultima Patch were to refund my money, that they are also responsible for taking care of the fee for the overdraft. We'll just see. Sheesh! Almost $200 for a product that I still haven't had a chance to "SAMPLE" yet.

I STILL don't even have the product, but they sure have my money, now, don't they? Once I get my money back I am changing my account # so they can't try and charge me again. Do they think people just buy things and not pay attention to their statements?

Cheryl
Hollywood, Florida
U.S.A.