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Ultimate Granite the villages Left me with damaged counters Lady lake Florida
I purchased new counter tops October 2018. Within 2 days after install I realized how messed up they really were. After making a phone call to Ultimate Granite and speaking with Kirk, he sent their repair guy out to “buff” them. I was also told by the sales person that our slabs had been in an accident and sat in the tow yard for a few months.
After four different visits over the next four months from their repair guy he was unable to get it finished. He also buffed the counters down to natural stone and left me with zero finish on my counters. After going back into the store and speaking with Steve the owner himself. He assured me that another guy who is specially trained out of Orlando could help me.
Several times people never showed up including Steve and Kirk. (I have several screenshots of text messages to prove this) A total of seven visits was actually attempted to fix my granite. Which have left me with nothing but a train wreck. I have “wavy, dull, and chipped counters.
I have messages from everyone in that store assuring me they can fix it. It’s now six and a half months later and I can’t get anywhere. Steve sent me to his other store in Ocala named Stonerise to deal with James who assured me he would take care of me. After two months of failed attempts from him I still don’t have a resolution.
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I actually have text messages from him as well telling me he understands he lets me down and begging me for another chance. They did however find another slab and I agreed to take a look at it to have them replace it however , it honestly looks worse than what I have. I have sent Steve text messages begging for him to come out to see my kitchen and no one in upper management nor the owner has shown up.
If anyone would like to see the text message where Steve the owner called me a pain in the a*s, I would be happy to show it. I will be posting those on other sites so I’m sure you will be able to see them. All I ask is for a refund or my kitchen to completely be redone. I am tired of the fight. I have kept this off of social media for 6 1/2 months now just begging for them to fix it. I would not recommend Ultimate Granite nor their sister company Stonerise in Ocala.
As of Monday they agreed to give me my money back and do the install (per verbal agreement with Kirk) if would sign a gag order saying I would never take it to social medial or any other platform. At first, I didn’t agree but when I realized that they had me and that’s the only way I would get my refund I agreed to sign it with a few stipulations.
After a day and a half of waiting for this letter to be typed up I messages them for an update only to find out they changed their minds AGAIN. I received a message saying that they would refund my money but not be liable for the tearing out of the old countertops. (Which is not ok because I have to pay to have them taken out by the new company).
I went into Ultimate Granite 20 minutes after getting the text not very happy because they keep changing their mind and I just want my money back. As I entered and seen Steve, I spoke loud enough that other people could hear (I admit that) which in return Steve the owner called the cops on me. What a jerk. All I wanted this whole time was to just have my money back for a horrible job. Here are pictures and lots of screens shots for all the broken promises from this useless business.
So I WOULD NOT RECOMMEND THIS COMPANY OR HIS OTHER COMPANY STONERISE IN OCALA!