Ultimate Motorsports SCAM Houston Texas
Just purchased a 2005 F250 from this dealer. I purchased this vehicle cash from them with no problem they were able to answer my calls immediately and respond to my emails quickly. Now the fun begins, after i received the truck which today makes it one week that I took delivery. I had a local mechanic look over the truck since the truck seemed to be blowing out a lot of white smoke. The mechanic was sure to advise me that the truck has a cracked head. Which means what dealer sells a truck without inspection and selling it with over $5K in damages. Thankfully I purchased the extended warranty from them when I purchased the truck. Now it has been one week and I call every single day and have not had one call returned back to me. I have not received any of my warranty papers. They are quick to take your money but when there is a issue it is impossible to get a hold of them. They say they are busy all the time like they are selling Lamborghini's every second. I just left another message and still nothing. STAY AWAY from this dealer as my nightmare is just starting.
PART 2 UPDATE 11/8/14
So after the nightmare as occurred, my warranty papers came in late on 10/25/14. I took my vehicle to ford to get the repairs done. Now the fun begins again, the ford service department contacted me and said that I needed to speak to the warranty company for review. I spoke with them and they said since the issue of my vehicle came defected from ULTIMATE MOTORSPORTS that they will not cover the damages. The warranty guy asked me how did this happen in only 1K miles of you owning the truck. Clearly the truck came destroyed already. The man reason they will not cover the damages is because the dealer never submitted my warranty papers on time which was supposed to be in September, instead they submitted them on 10/22/14. So is that my fault that the dealer can not do their job correctly and fax a paper over. So now i have to be the recipient of the damages on their lack of business. The damages consist of a brand new motor!!!!. I then call the garbage dealer again and speak to JOE who has the worst customer service known to man. Joe, then tells me that since i wrote a review he has no intention to help me and he does not care that I bought a broken vehicle from them. He said tough luck I can careless that is what you get for buying a used vehicle and writing a bad review. He then tells me I got this truck for a steal of a deal (because it was blown) and that he sells million dollars cars and over 100 cars a month. Last time I checked I see nothing but 10-20K cars. He then tells me that lady that helped me which is Kelly is on vacation and unless I erase the review he will not talk to me and hung up on me rudely.
After erasing the review to hear him out I call back and guess who answered the phone??? Kelly!!, I guess a 20 minute vacation was amazing. At this point every employee tells me JOE is not in the office. Today, 11/8/14 I call and Joe has the courage to answer the phone now. I tell him I erased the review so what is your proposal to assist me since you shafted me. He then tells me lmao that he will give me back my warranty money of $1,400 plus a additional $500.. I am blown away that he wants to give me back my own money and not help fix the garbage he sold me. He proceeds to say he does not care of helping me and that's all he will do. I simply advise him that he owes me money from a refund and that I will await the refund, because he wants me to sign a contract saying I will not sue him. Finally, I realize that I am screwed and this garbage waste of a time dealer is not going to do anything for me or any customer. They are beyond a scam as you can see on every review and the BBB. I was able to contact a lawyer and advised him the story and I rather see this scam artist in court.
PLEASE STAY AWAY FROM THIS SCAM THEY WILL BE NICE AND TAKE YOUR MONEY AND THEN SHAFT YOU IN THE END. WORST DEALER KNOWN TO MAN. LET EVERYONE'S REVIEW BE YOUR GUIDE. DEALER FRAUD IS HUGE AND THEY ARE NUMBER ONE.