Complaint Review: Ultimate Natraceuticals LLC / 12-in-One Vitamins For Men

Rip-off - Part II

I managed to get to speak to a "customer service rep" at the 1-800-941-8032 number and stated my cases that I had purchased the 12-in-one vitamins on the phone with my credit card to get the two for the price of one offer.

After much looking, Troy, rep # TZ238, informed me that the cost of the subsequent shipment was $57.90 and had been split between August and September at $28.95 each. I expressed that I had wanted nothing but the original 2 bottles. He did inform me that I had been cancelled from their program on August 21, 2008.

Again, I told him I needed a complete refund since the phone order NEVER (to my knowledge) tells you that you are being signed up for auto-renewal and auto-charge. He said there was no refund since my online order clearly states that this is the policy. HELLO! I ordered on the phone and you don't get that information when you order on the phone.

J L T
Pensacola, Florida
U.S.A.