Complaint Review: Ultra Body Fitness

My single mother daughter signed up for 4 trainings a month.  It was more than she should have since she really didn't have the money.  Instead of breaking the contract, she kept it for the full year.  After a year, she didn't recall you had to send a certified letter 30 days in advance.  So she called the training desk and was told she had to come up to the gym with me so she could transfer her unused training to me and cancel her membership.  When we were both able to make it about a week later, she was told there was nothing to sign and someone would call us.  Two days later I had to call and find out the status.  The manager said he would call and find out and let us know.  We were then finally told that it was in fact a 30 day cancelation and it had to be sent certified mail.  We were now 2 days past the 30 notice.  Had we been given the correct information, it would have been canceled 2 weeks in advance or even the day of rather than 2 days late.

After calling corporate and trying to get to a manger, was told, we have no way to reimburse?  Right...