Complaint Review: MRA Video / Girls Gone Wild

GGW/MRA Video
Po Box 150
Hollywood, Ca. 90078
323 965 8710

Placed a one time order from a TV spot around April 2, 2001 for the Girls Gone Wild DVD.

My American Express Card was charged for the $23.97 on April 2, 2001.
The DVD's arrived several weeks later.
This was the end of my authorization.

Later another DVD with no sound showed up. Which I thought was the "bonus" video mentioned when I placed my one time order.

Then two months later on June 6, 2001:
My card was charged again for an unauthorized amount of $23.98 Reference number 00002274.

Then July 10, 2001
Another unauthorized charge on my card for $23.98 reference number number 00005278.

no Charge August 2001.

Then September 12, 2001:
Another unauthorized charge on my card for $23.98 reference number 00002163.

Then October 15, 2001
Another unauthorized charge on my card for $23.98 reference number 02800363.

Then November 15, 2001
Another unauthorized charge on my card for $23.98 reference number 031900270.

Then December 18, 2001
Another unauthorized charge on my card for $23.98 reference number 035200218.

Since these charges were not authorized by me and since I have also discovered this pattern of billing customers without their consent, credit my american express account for the $143.88

The account (now changed) was XXXX XXXXXX XXXXX expiration 02/02.

Scott Downs
Suffolk Associates LLC
P.O. 1540
Lincoln, NH. 03251
fax XXXXXXXXXXXXXX

Your web site states that the customer is to define the quanity of your product. I was not told this was a "club" or there were reoccuring charges.
I authorized a one time charge for the original Girls Gone Wild DVD's.
Attached is your web site page (http://www.girlsgonewild.com/questions_order.html) excerpt: "
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (323) 965-8710 or send a written correspondence to: GGW/MRA Video, P.O. Box 150, Hollywood, CA 90078

Q: Can I order by check or Money Order?
A: Yes. Send your Check or Money Order to: Girls Gone Wild, P.O. Box 150, Hollywood, CA 90078 (please don't forget to specify the product, quantity and VHS or DVD with your order.) "

Scott
Lincoln, NH