UNBEATABLE SALE.COM We ordered a full size Ashley sleeper sofa in Black (Item # 4460236). It showed up postponed 3 times and late by 2 weeks in the WRONG COLOR. New Jersey
The Black option was clearly selected. Delivery personnel were unprofessional and unwilling to keep it on the vehicle without additional charge...so we were forced to accept. After trying to contact Unbeatable Sale customer service myself only to be put off, I called Sears as "Unbeatable Sale.com" was vended from them. Sears personnel were very professional and opened a direct 3 line conference call. I spoke with "John" at Unbeatable whom was unprofessional, discourteous and not at all interested in resolving or correcting the problem. We are now "Stuck" with a piece of furniture we can not use thanks to the unprofessional personnel at Unbeatable Sale.com. In my 24 years of dealing with DOD logistical functions, I have never met a more unprofessional "group of non caring inept amateurs. Avoid this company at all cost... Respectfully, David
iTEM WAS A SLEEPER SOFA WHICH SHOWED UP 2 WEEKS LATE IN THE WRONG COLOR. CUSTOMER SERVICE PERSONNEL "JOHN" WAS UNWILLING TO RESOLVE THE ISSUE. UNPROFESSIONAL AND INEPT FROM DELIVERY PERSONNEL TO CUSTOMER SERVICE.
David, Terre Haute IN