Complaint Review: Dish Network Service

If you never dealt with Dish, a phony account could have been created using your information.

In this case, you have zero responsibility.

Get to your bank NOW and file a fraud affadavit. Demand that Dish provide a copy of the alleged application for service.

Well, I've never used Dish, but now that I know what a scam they are, I won't use them. Thanks for telling me!

Tina who are you ??? According to the response to my complaint to the BBB re: VMC satellite/Dish Network from Michael Lausten, Manager, no one who has posted on this site is an employee of this company and "was never authorized to act on behalf of our company"

If you are an employee, you certainly give the company a bad image by trying to make the customer look stupid to cover up a rip off

As I have read the report, the rebuttals, etc. I still see that you have in fact continued to make this assumption. As we all know, this company if a complete rip off any way. If the person making this report did cancel, then maybe they had good reason.

Working for them you should also be aware that the FCC still monitors the operations of these companies. If they cancelled because of service problem, etc or problems with your company, they have just cause for cancellation and you can't bill them for jack.

My advise to the person making this report, file a complaint with the FCC, that will put everything at rest.

In Response these charges are cancellation fees. Cancellation can be done by :

1) Calling the service center & actually stating that you want to disconnect your account.

2) Not paying your bill & letting the service be shut off for non payment. (The account goes into interuption 58 days past the due date of the bill & full disconnection 78 days past the due date)

Both of these forms of service disconnection are in violation of the Digital Home Plan Agreement.

Also, Connie, a copy of the DHP agreement is held not only by DishNetwork , if installed directly by our installers but also by the retailer if installed by a local authorized DishNetwork installer.

If you were not a DishNetwork customer personally, my question is ... Did you allow a friend or family member to use your card to set up an account or make a payment onto their account. If so then this is the reason you see those charges. If this is the case then yes the funds can be & should be refunded. But if the account is yours & the account was disconnect for 1 of the 2 listd reasons, then the charges are legitament.

Tina, I have to commend you on your incredible intuitive skills.

Of course, what you've really done is called "assuming facts not in evidence."

Nowhere does the original poster say she cancelled her dish service. She only says she had two unauthorized charges made.

So...if she did cancel her service (or, I would imagine, default on her contract), your explanation would make complete sense.

But since she doesn't say she cancelled her service, I can't assume that is the case. So...if she didn't cancel her service (or default on her contract), it would appear that these charges were made in error and that she certainly has recourse to seek reimbursement.

What would your condescending remarks be in that case?

Tina, I have to commend you on your incredible intuitive skills.

Of course, what you've really done is called "assuming facts not in evidence."

Nowhere does the original poster say she cancelled her dish service. She only says she had two unauthorized charges made.

So...if she did cancel her service (or, I would imagine, default on her contract), your explanation would make complete sense.

But since she doesn't say she cancelled her service, I can't assume that is the case. So...if she didn't cancel her service (or default on her contract), it would appear that these charges were made in error and that she certainly has recourse to seek reimbursement.

What would your condescending remarks be in that case?

Tina, I have to commend you on your incredible intuitive skills.

Of course, what you've really done is called "assuming facts not in evidence."

Nowhere does the original poster say she cancelled her dish service. She only says she had two unauthorized charges made.

So...if she did cancel her service (or, I would imagine, default on her contract), your explanation would make complete sense.

But since she doesn't say she cancelled her service, I can't assume that is the case. So...if she didn't cancel her service (or default on her contract), it would appear that these charges were made in error and that she certainly has recourse to seek reimbursement.

What would your condescending remarks be in that case?

Tina, I have to commend you on your incredible intuitive skills.

Of course, what you've really done is called "assuming facts not in evidence."

Nowhere does the original poster say she cancelled her dish service. She only says she had two unauthorized charges made.

So...if she did cancel her service (or, I would imagine, default on her contract), your explanation would make complete sense.

But since she doesn't say she cancelled her service, I can't assume that is the case. So...if she didn't cancel her service (or default on her contract), it would appear that these charges were made in error and that she certainly has recourse to seek reimbursement.

What would your condescending remarks be in that case?

Ma'am,

Let me start by saying that this was not a rip off. You probably signed a Digital Home Plan contract that if you would have read it like I do everyday to customers it states " if the contract is terminated for any reason prior to the 1 year commitment being fullfilled Dish Network is authorized to collect the 240 cancellation fee & any charges for unreturned equipement from the credit card used to establish the account or any other credit or debit card used to make payments on the account".

You agreed to these terms & now are crying because you did not fullfill the contract. If you would have read this , your comment would not be here.

Ma'am,

Let me start by saying that this was not a rip off. You probably signed a Digital Home Plan contract that if you would have read it like I do everyday to customers it states " if the contract is terminated for any reason prior to the 1 year commitment being fullfilled Dish Network is authorized to collect the 240 cancellation fee & any charges for unreturned equipement from the credit card used to establish the account or any other credit or debit card used to make payments on the account".

You agreed to these terms & now are crying because you did not fullfill the contract. If you would have read this , your comment would not be here.

Ma'am,

Let me start by saying that this was not a rip off. You probably signed a Digital Home Plan contract that if you would have read it like I do everyday to customers it states " if the contract is terminated for any reason prior to the 1 year commitment being fullfilled Dish Network is authorized to collect the 240 cancellation fee & any charges for unreturned equipement from the credit card used to establish the account or any other credit or debit card used to make payments on the account".

You agreed to these terms & now are crying because you did not fullfill the contract. If you would have read this , your comment would not be here.