Unicel - Rural Cellular Corporation - RadioShack Gave phone to fix it 6 months later nothing! International Falls Minnesota
I bought a phone from Unicel through RadioShack, 3 months later the phone had a software problem, the people at radioshack told me they will send it to the company to get it fixed. so i did it and they gave me a old nokia phone as a loaner. they said it will take about 3 weeks.
Months later i stopped by to see if they got it back, they said they didnt, and they have no idea where it is or something like that. once they told me that they got it back but cant find it in the store. i asked for another phone or money back, (i wasnt under contract), they said that they cant give the money or a new phone, "sorry", so its my problem now that the phone went missing or someone stole it. 6 months later and the answers are the same!
What can i do to get my phone back or the money back? i quit their service and went to Tmobile, the service is the best and 500% cheaper than Unicel and Verizon!
Paul
littlefork, Minnesota
U.S.A.
2 Updates & Rebuttals
Paul
Littlefork,Minnesota,
U.S.A.
dont stand up for your store.
#3Author of original report
Thu, October 11, 2007
i live in a area where we only have unicel and cell one as cell phone providers. unicel, sprint and verizon use these towers. unicel has the best service up here with verizon.
I was always nice to the people at the store, the thing is, they told me that they got the phone and shipped the phone back to unicel costumer service, now, why would they do that if the phone belongs to me? i think theres more to it than i know. the other thing, i called unicel costumer service a few times and they told me they will find out whats going on and call me back or email me, nothing. its 7 months allready. what am i supposed to do?
Jmkgarfield
Langhorne,Pennsylvania,
U.S.A.
unicell complaint gone wrong
#3UPDATE Employee
Mon, October 08, 2007
why would you buy Unicell? we sell at&t, sprint, tracfone, go phone, virgin mobile. and everyone knows Verizon is so expensive and t-mobile is cheap...you'll notice the difference in the phones and the service when you pay these prices too.
your problem isn't with the store its with the radioshack repair shop and at my store we had a repair problem like this and realized the product was received but nobody entered it into the store so yes that would be our fault and the reason for its loss. also the meaner you are to the radioshack people the worse service you'll get. take it up with radioshack not the store. you could have gotten better help by going threw cooperate because then its possible to get what you want...all we do is give you the number to call. also for other phone problems don't ask us how to use the phone...we know how to use it fine but its something that you use the manual for. the customer is only right half the time anyway so stop screwing with us and do research.